Last updated 5/21/2020.
Lobbies now open for limited walk-in service.
Thank you for your continued understanding as we have updated our hours and operations to help slow the spread of COVID-19 in our communities. Your patience throughout these changes has helped us protect our Members, Team Members, and neighbors while continuing to serve you. Each change we made was based on research and recommendations from public health and government officials. Now that Indiana is beginning to reopen, we will continue to follow experts’ advice on how to gradually and safely return to more normal operations.
What we’re doing
- Plastic shields have been installed on teller stations and other areas.
- Stickers have been placed on the floors to encourage proper social distancing.
- Centra Team Members have the option to wear masks and gloves.
- Our cleaning crews are taking extra steps to disinfect “high touch” areas such as door handles and counter tops.
- We are reinforcing training with Team Members on proper hand washing and posting signs in restrooms and around offices and branches.
- We are limiting non-essential business travel for Team Members and following the CDC’s physical distancing guidelines.
We ask that you adhere to CDC social distancing guidelines when visiting our branch lobbies, including using a cloth face mask.
Expanded hours of operations
Monday – Thursday: 8:30 am – 5:00 pm
Friday: 8:30 am – 6:00 pm
Saturday: 8:30 am – 12:00 pm
*Jamestown, NY: Mon – Fri 9 am to 1 pm & 2 pm to 5 pm
*Whitakers, NC: Mon – Thur 9:30 am to 1 pm & 2 pm to 5 pm, Fri 8 am to 1 pm & 2 pm to 5 pm
*Carmel, IN: Mon – Fri 9 am to 5 pm
*Walesboro, IN: Lobby remains temporarily closed. ITM service is available.
Contact Center & ITM hours:
Monday – Friday: 8 am – 6 pm
Saturday: 8 am – 2 pm
Rescheduled and Cancelled Events
Following Gov. Holcomb’s announcement on 3/12, Centra is cancelling or rescheduling all events. We’ll update as needed. Here are the current events and dates.
Annual Meeting – July 28 at 3:00 PM – To be held virtually
Safe Banking Options
We want to remind you of all the options you have to continue doing your banking as normal, while still minimizing your contact with others:
Interactive Teller Machines (ITMs): Several of our branches now have live teller service through a video screen in the drive-thru lane, so you do not have to leave your car. We do encourage you to use hand sanitizer or thoroughly wash your hands after using the touchscreen.
ATMs: Just stop by an ATM or use one of nearly 30,000 surcharge-free ATMs through the CO-OP Network. Find the nearest ATM > Centra.org.locations
Centraphone: Our automated telephone banking system makes it easy to manage your money with a simple phone call.
Contact Center: Our Contact Center Team is available to answer your questions by phone or email. Call 800.232.3642 or email us at firstname.lastname@example.org.
Unfortunately, criminals follow the headlines, and in times like this, incidents of fraud and scams increase. Stay vigilant and protect your financial information like account numbers and passwords. REMEMBER: Centra will never contact you asking for personal information.
Learn more here > Centra.org/fraud-protection-prevention
Keeping you updated
We will continue monitoring updates on COVID-19 and recommendations from the CDC to keep you and our Team Members safe and healthy. This is a quickly evolving situation, and while we will do our best to minimize disruption to you, we ask that you bear with us as we adjust our operations to accommodate guidance from government and health agencies.
For anyone who does need to visit a Centra branch, or any other business, please put your health and safety first. Consider minimizing physical contact with other people or surfaces and washing your hands thoroughly after leaving the public space.
You can stay up-to-date on COVID-19 in Indiana and review other recommendations for preventing the spread of COVID-19 on the CDC website.
Thank you for being a Centra Member and for being understanding during this time.