Last updated 5/20/2021.
Since the COVID-19 Pandemic began in early 2020, Centra has followed the guidance of the Centers for Disease Control to keep our Members and Team Members safe. Based on recent updates to CDC guidance for fully vaccinated individuals, Centra is updating our procedures regarding masks. Masks are no longer required for fully vaccinated Members or Team Members. Masks are advised for unvaccinated individuals. Centra will continue to practice social distancing and using personal protective equipment, such as plastic shields at teller lines.
These changes are effective as of Monday, May, 24, 2021.
For Our High-Risk Members
Your health is our top priority. We encourage you to make an appointment to visit a branch ahead of your arrival. This will allow us to plan for minimal contact with others while you’re in our lobby. You also have access to a full range of Remote Banking options to allow you to manage your finances from home.
What we’re doing
- Plastic shields have been installed on teller stations and other areas.
- Stickers have been placed on the floors to encourage proper social distancing.
- Centra Team Members are complying with mask mandates and have the option to wear gloves.
- Our cleaning crews are taking extra steps to disinfect “high touch” areas such as door handles and counter tops.
- We are reinforcing training with Team Members on proper hand washing and posting signs in restrooms and around offices and branches.
- We are limiting non-essential business travel for Team Members and following the CDC’s physical distancing guidelines.
We ask that you adhere to CDC social distancing guidelines when visiting our branch lobbies and ask that you comply with state mask mandates.
Remote Banking Options
We want to remind you of all the options you have to continue doing your banking as normal, while still minimizing your contact with others:
Centraphone: Our automated telephone banking system makes it easy to manage your money with a simple phone call.
ATMs: Just stop by an ATM or use one of nearly 30,000 surcharge-free ATMs through the CO-OP Network. Find the nearest ATM > Centra.org.locations
Interactive Teller Machines (ITMs): Several of our branches now have live teller service through a video screen in the drive-thru lane, so you do not have to leave your car. We do encourage you to use hand sanitizer or thoroughly wash your hands after using the touchscreen.
Contact Center: Our Contact Center Team is available to answer your questions by phone or email. Call 800-232-3642 or email us at firstname.lastname@example.org.
Unfortunately, criminals follow the headlines, and in times like this, incidents of fraud and scams increase. Stay vigilant and protect your financial information like account numbers and passwords. REMEMBER: Centra will never contact you asking for personal information.
Learn more here > Centra.org/fraud-protection-prevention
Keeping you updated
We will continue monitoring updates on COVID-19 and recommendations from experts to keep you and our Team Members safe and healthy. This is an evolving situation, and while we will do our best to minimize disruption to you, we ask that you bear with us as we adjust our operations to accommodate guidance from government and health agencies.
For anyone who does need to visit a Centra branch, or any other business, please put your health and safety first. Consider minimizing physical contact with other people or surfaces and washing your hands thoroughly after leaving the public space.
You can stay up-to-date on COVID-19 in Indiana and review other recommendations for preventing the spread of COVID-19 on the CDC website.
Thank you for being a Centra Member and for being understanding during this time.