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Looking for Centra's Live Chat or our Virtual Guide, Sam?

Centra’s live chat services will be temporarily unavailable beginning March 1, 2024, due to a Contact Center upgrade. Access to the automated chat, known as our virtual guide Sam, will also be unavailable. We anticipate launching our upgraded live chat in the second quarter of 2024. During this time, please reach out to us by calling 800-232-3642 or by using the form below. We appreciate your patience while we improve our system!


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Give us a call

Representatives available:

Monday – Friday:  8 AM – 6 PM
Saturday:  8 AM – 2 PM


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Phone Numbers

Debit Cards

Activate a Debit Card: 800-992-3808

Report a Lost or Stolen Debit Card: 844-698-7052

General Debit Card Questions: 844-698-7052

Initiate a Debit Card Dispute: 844-698-7053

Credit Cards

Activate a Credit Card: 800-527-7728

Report a Lost or Stolen Credit Card: 866-820-3882

General Credit Card Questions: 866-820-5852

Initiate a Credit Card Dispute: 888-918-7341

Mortgage Servicing

Servicing Questions: 800-232-3642 ext. 0334


Corporate Headquarters

Centra Credit Union
PO Box 789
3801 Tupelo Drive
Columbus, IN 47202

Centra Supervisory Committee

PO Box 564

Columbus, IN 47202-0564

Routing Number


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