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When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra Team Member, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!

Who We’re Looking For

You might be a good fit for our culture if you are:

  • Friendly and helpful
  • Service oriented
  • Comfortable in a fast-paced environment
  • Positive, passionate, and accountable

Benefits

Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.

Benefits for Full and Part-Time Team Members

  • Paid Vacation
  • Paid Personal Time
  • Paid Family & Community Time
  • Paid Parental & Elder Care Time Off
  • Paid Holidays (9 full & 2 half)
  • Paid Bereavement
  • 401-K (with company matching)
  • HSA Accounts
  • Bonus programs, including Partners in Performance Program
  • Employee Assistance Program

Additional Benefits for Full-Time Team Members

  • Comprehensive Medical/Dental/Vision
  • Employer Paid Life, ADD & Short/Long Term Disability Insurance
  • Tuition Reimbursement

Available Positions

Member Service Associate (Full-Time) – Clarksville, Scottsburg, and Shelbyville, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).

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Branch Sales Manager (Full-Time) – Southern, IN – This position oversees the efficient and effective management of a branch office.  Responsible for branch management which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure.

  • Assess sales/service effectiveness of the branch on an ongoing basis.  Develop and implement strategies to continuously improve performance.
  • Monitor and deliver key product/service/sales goals and results within branch to ensure profitable and sound business practices for the Credit Union.
  • Conduct business development activities as a way to promote growth and development of the branch.
  • Analyze, justify, recommend and implement changes in operations to enhance productivity and sales/service delivery.
  • Create and maintain a marketing/service promotion environment within the branch in cooperation with the Credit Union marketing department and management.
  • Create and maintain a strong sales program within the branch to assure delivery of key results.  Assure accurate and timely administration and reporting of sales tracking and results including Sales Worksheets.
  • Serve as the lending manager for the branch with overall responsibility for the lending production and processes.
  • Perform all aspects of lending processes including but not limited to full application processing, collateral valuation, underwriting, document preparation, loan closing, file maintenance, and lien perfection.
  • Serve as the savings manager for the branch with overall responsibility for the savings production and processes.
  • Perform member sales representative, teller, and other duties for the branch as needed.

The position requires skills, education/ training and experience in the following areas:

  • Associate’s degree required.
  • Three to five years related experience and/or training.
  • Equivalent combination of education and experience may be considered.

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Assistant Branch Manager (Full-Time) – Clarksville Walmart, IN – This position is responsible for managing, monitoring, and coaching, staff in consistently meeting and exceeding member service standards and corporate sales and goals.  Develop and administer the branch strategic plan including work plans for staff sales and service deliveries.  Provide coaching and counseling for all branch personnel to optimize staff sales and service deliveries.  Plan, assign, and direct work and scheduling of staff to ensure the efficient operation of the branch or department.  Foster and support positive working environment for all staff in conjunction with manager, management, and HR.  Other duties as required.

The position requires skills, education/ training and experience in the following areas:

  • One to three years related experience and/or training; or equivalent combination of education and experience.
  • Requires communication, interpersonal, member service, organization, sales, time management, leadership, planning, budgeting, managerial, training/development, loan judgment, and supervisor skills.

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Indirect Loan Underwriter – Processor (Full-Time) – Columbus, IN – This position will approve loans within the written limits set for the credit granting authority of the position.  Will be responsible for approval/disapproval of loans generated and for maintaining compliance within the program.  The loan underwriter exercises discretion and independent judgment in their decision making.  Will be responsible for relationship management with auto dealerships and be a direct contact for indirect dealers. In addition, this position will review completed loan documents from dealers for funding. Ensure loan term, rate, conditions, security, lien and insurance documents are correct. Input loans into member accounts via the Velocity system and disburse proceeds and reserve monies to the dealer. Open accounts for new members generated through the Indirect Lending program.

  • Daily approves or denies loan applications.
  • Daily interacts and builds relationships with dealers involved in Indirect Lending while underwriting.
  • Daily answers general inquiries from other branches, departments or public.
  • Daily maintains compliance of Indirect Lending Program.
  • Daily participates in funding operations by opening memberships, inputting data in Velocity.
  • Daily supports a team commitment within the Indirect Department to accomplish department goals.

The position requires skills, education/ training and experience in the following areas:

  • High school diploma or general education degree (GED); Three to five years related experience and/or training; or equivalent combination of education and experience.
  • Organization Skills
  • Accounting Skills
  • Professional Communication Skills
  • Relationship Management
  • PC Skills – DNA, Microsoft XL, Dealer Track, Route One, Velocity
  • Analytical Skills

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Contact Center Service Agent I (Full-Time) – Columbus, IN – This position is responsible for positive member experience delivery through consecutive sales and service performance that occurs primarily through interaction with members over the phone, on the Internet, by fax or mail using various desktop applications and best practices.  Responsible for meeting and serving the financial needs of all members through promoting and selling Credit Union products and services based upon member needs.  Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.  Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs.  Performs account opening, closing, payment processing, mail payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services.  Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team.  Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.

The position requires skills, education/ training and experience in the following areas:

  • High school diploma or general education degree (GED); one to three years related experience (financial service experience preferred) and/or training; or equivalent combination of education and experience.
  • Accounting, organization, analytical and deductive reasoning skills
  • Excellent computer skills
  • Interpersonal skills and superior communication, particularly via phone, email and internet
  • Member service and sales skills
  • Tremendous time management

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Human Resource Generalist – HR Systems (Full-Time) – This position is responsible for generalist human resources activities including administration of the HRIS (Human Resource Information System), Team Member Relations/Business Partner, and HR Project support as directed. It is paramount that all Human Resource team members demonstrate a commitment to fostering a positive environment consistent with Centra’s values and policies. The HR Generalist must be dedicated to responsiveness and accuracy in addressing team member needs and have an astute understanding of what issues need to be elevated to the Senior Vice President of Human Resources. Human Resources takes a team approach, working closely on varying projects and to ensure all HR needs are met and provide back up support to HR colleague positions.

The responsibilities of the position include, but are not limited to:

  • Key contributor in implementation of a robust HRIS. Responsible for maintenance and administration of human resource information throughout transition to HRIS.
  • Responsible for maintaining all aspects of human resource systems including; administration, configuration, testing, training, ongoing support, proactive updates for a positive user experience, interfaces with other systems/programs, and security management. Responsible for maintaining and ensuring integrity and confidentiality of HR data.
  • In collaboration with HR colleagues respond to team members’ human resource related questions and assist with needs in a timely and professional manner.
  • Provide HR business partnerships to lines of business and cross functional projects as assigned.
  • Supports HR related projects, events, and endeavors.
  • Other Duties as Assigned.

This position requires skills, education/training and experience in the following areas:

  • Bachelor’s Degree in Human Resource Management or related field and minimum of three years as a human resource professional experience including strong HRIS skills and experience; or equivalent combination of education and experience.
  • Ability to communicate effectively with people both verbally and in writing (listens and understands problems and assist team members) at all levels as needed.
  • Coaching/consultative and collaboration skills
  • Knowledge of Employment Law
  • HRIS technical proficiency
  • Administrative and Organization Skills
  • Ability to develop reports and analytical data
  • Time Management
  • Deductive Reasoning & Investigatory Skills (both incident investigation with people and troubleshooting with systems)

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Senior Financial Analyst (Full-Time) – This position will play a key role in financial reporting for the credit union.  This team member will ensure complete, accurate, and timely completion of financial records for the credit union and will provide consultation and expert advice to management.  This includes providing results in the proper context and explaining key metrics and trends.  Investigates and resolves matters of significance on behalf of management, exercising discretion and independent judgment in decision making.  This individual will execute other finance functions essential for measuring the goals & performance of the organization.  Fulfills responsibilities of the position while maintaining a positive attitude and provides high level of internal service to assist other team members in providing exceptional internal and external service.

The responsibilities of the position include, but are not limited to:

  • Prepare, distribute, and provide analysis of monthly and quarterly management reports.
  • Complete ad-hoc reporting/analysis assignments.
  • Complete and submit monthly Board Reporting.
  • Assists in preparation of budgets.
  • Completes various external and internal reporting based on financial data extracts.
  • Responsible for accurate and timely completion of the Call Report.
  • Annually attends BSA/Compliance training and complies with all applicable requirements.
  • Attends training conferences and webinars as assigned.
  • Performs other duties as assigned.

This position requires skills, education/training and experience in the following areas:

  • Bachelor’s degree (B.A.) from four-year college or university in a Finance or Accounting related field.  In addition to the academic requirement, the employee should have five or more years of related experience in Finance and/or Accounting.  Experience with data extracts and running financial models is a plus.
  • Organization Skills
  • Accounting Skills
  • Deductive Reasoning Skills
  • Analytical Skills
  • Technology Skills:  Ability to utilize personal computer technology to perform accounting functions.  This includes maintaining functional software knowledge of operating systems, spreadsheets, word processing, database, and other finance softwares.  Possessing and maintaining the ability to leverage Microsoft Excel and Access to quickly and accurately produce reports.

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Mortgage Loan Originator (Full-Time) – This position would cover our Indianapolis, Shelbyville, and Greensburg markets.  The MLO is responsible for origination of residential mortgages in line with personal production goals assigned by senior management.  Interviews and counsels prospective members regarding residential mortgage and consumer products.  Takes mortgage applications and cross sells consumer products.  Maintains an on-going relationship with local realtors.  Attends real estate community meetings and participates in special promotional events to promote the credit union.

The responsibilities of the position include, but are not limited to:

  • Achieve personal production budget for residential mortgage loans.
  • Takes new mortgage loan applications, cross sells consumer products and interviews members regarding mortgage loan requests.
  • Informs members and realtors of loan application status.
  • Monthly attends outside association meetings for purpose of self-development and assists in representing the credit union at realtor meetings.
  • Calls on realtors in targeted geographic market area for the purpose of soliciting mortgage loans for the credit union.
  • Prepares and delivers open house information sheets and mortgage rate sheets to realtors’ open house weekly.
  • Identifies and generates leads for new business partners through cold calls, direct mailings, and branch referrals.
  • Organizes with business partners to sponsor events within that introduce the credit union to potential members and creates opportunities for membership sign-up events within the business partners’ premises.
  • Maintains a close working relationship with Branch Managers.

This position requires skills, education/training and experience in the following areas:

  • One to three year’s related experience and/or training. Equivalent combination of education and experience, may be considered.
  • This position requires an Associate’s degree (A. A.) or equivalent from two-year college or technical school.
  • Mortgage Lending Knowledge
  • Secondary Market Background
  • Requires interpersonal, sales, analytical, public speaking, organization and PC skills
  • NMLS Registration (or ability to receive) and have a valid Driver’s License

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Training Specialist (Full-Time) – Columbus, IN – This position is responsible for facilitation, course management, design and administrative tasks related to the delivery of training to staff members. The Training Specialist will assist with the development and documentation of both new and existing training materials.  Must demonstrate a commitment to foster a positive learning environment consistent with Centra’s values and policies and have excellent service and communication skills.  The Training Specialist must consistently demonstrate and implement principles of adult learning and instructional design that includes all learning styles.

  • Creates a positive learning environment for all training sessions.
  • Ensures all training participants are being engaged through multiple learning channels that include visual, auditory and kinesthetic activities.
  • Leads and facilitates training sessions using multiple delivery channels that include in-person, online and distant learning options as needed.
  • Works closely with management to assess training needs, utilizes assessments to design and develop an array of instructor-led, online, webinar, and blended learning options to accommodate team members in multiple locations, functions and schedules.
  • Coordinates communication of all training events which could include sending invitations, registering participants, tracking attendance, pulling training results, and provides updates to multiple departments and/or management.
  • Escalates employee concerns, issues or business needs to the Training Manager or Director of Team Members Experience as needed.
  • Other duties and responsibilities as assigned.

The position requires skills, education/ training and experience in the following areas:

  • High School Diploma or GED required.  Bachelor’s degree in Training and Development, Communications, Education or related field preferred.  One to three years (1-3) of work experience required.  Equivalent combination of education and experience may be considered.
  • This position requires strong interpersonal skills, both written and verbal.  A significant level of trust and diplomacy is required in additional to normal courtesy and tact.  Must be able to motivate, influence, and train others.  Must be able to influence or sell ideas and services to others.
  • Personal and Professional Organizational Skills
  • Time Management Skills
  • Interpersonal Savvy Skills
  • Collaboration Skills
  • Nimble Learning
  • Customer Focused – both internal and external
  • Demonstrates Self-Awareness
  • Tech Savvy and adept at using Microsoft Office, WebEx, etc.
  • Able to adjust communication content and style based on a diverse group
  • Actively listens and checks for understanding before taking action

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Don’t see the perfect position right now? We’re growing and adding new positions all the time.   Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra.  It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family!  Thanks for thinking of us for your career.

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Interested applicants are encouraged to download the Employment Application or stop by your nearest branch to pick up an application. This PDF is a fillable form, and can be completed and signed electronically. When complete, email to hrrecruiting@centra.org.

Employment Application (PDF)

Fillable form features may require the latest version of Adobe Acrobat Reader DC, download for free > get.adobe.com

If you’re unfamiliar with fillable forms, you can download, print and fill out the application manually, then email to hrrecruiting@centra.org or mail to: Human Resources, Centra Credit Union, PO Box 789, Columbus, IN 47202.

Centra is an Equal Opportunity Employer.