Who We’re Looking For
You might be a good fit for our culture if you are:- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate, and accountable
Benefits
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.Benefits for Full and Part-Time Team Members
- Paid Vacation
- Paid Personal Time
- Paid Family & Community Time
- Paid Parental & Elder Care Time Off
- Paid Holidays (9 full & 2 half)
- Paid Bereavement
- 401-K (with company matching)
- HSA Accounts
- Bonus programs, including Partners in Performance Program
- Employee Assistance Program
Additional Benefits for Full-Time Team Members
- Comprehensive Medical/Dental/Vision
- Employer Paid Life, ADD & Short/Long Term Disability Insurance
- Tuition Reimbursement
Available Positions
Member Service Associate (Full-Time) – Shelbyville, Seymour, Sellersburg, New Albany, and Clarksville Walmart, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
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Member Service Associate (Part -Time) – North Vernon, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
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Member Service Representative (Full-Time) – New Albany (State Street Branch), IN – This position will serve as primary member sales and service delivery for the branch. This position will perform other duties including operation of a Teller window. Primary responsibilities include, but are not limited to:
- Serving as primary contact with members for all service and sales requests and inquiries.
- Opening and maintenance of all deposit, loan, and electronic products and services.
- Proactively generate loan production through the identification, solicitation, application taking, and closing duties associated with all types of consumer loan products.
- Achieving assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals
- Balancing cash drawers to receipt and disbursing transactions received each day.
The position requires skills, education/ training and experience in the following areas:
- Identify and uncover member financial needs
- Delivery World Class Sales and Service
- Communications internally and externally
- Organization and general self-development
- PC Skills
- Accounting and other Analytical Skills
- Cash Handling Skills
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Branch Sales Manager (Full-Time) – Scottsburg (Walmart), IN – The Branch Sales Manager oversees the efficient and effective management of a branch office. Responsible for branch management which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assess sales/service effectiveness of the branch on an ongoing basis. Develop and implement strategies to continuously improve performance.
- Monitor and deliver key product/service/sales goals and results within branch to ensure profitable and sound business practices for the Credit Union.
- Conduct business development activities as a way to promote growth and development of the branch.
- Create and maintain a marketing/service promotion environment within the branch in cooperation with the Credit Union marketing department and management.
- Create and maintain a strong sales program within the branch to assure delivery of key results.
- Serve as the lending manager for the branch with overall responsibility for the lending production and processes.
- Perform all aspects of lending processes including but not limited to full application processing, collateral valuation, underwriting, document preparation, loan closing, file maintenance, and lien perfection.
- Serve as the savings manager for the branch with overall responsibility for the savings production and processes.
- Perform member sales representative, teller, and other duties for the branch as needed.
The position requires skills, education/ training and experience in the following areas:
- Associate’s degree required
- Three to five years related experience and/or training
- Equivalent combination of education and experience may be considered
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Assistant Branch Manager (Full-Time) – Clarksville (Walmart), IN – This position is responsible for managing, monitoring, and coaching, staff in consistently meeting and exceeding member service standards and corporate sales and goals. Develop and administer the branch strategic plan including work plans for staff sales and service deliveries. Provide coaching and counseling for all branch personnel to optimize staff sales and service deliveries. Plan, assign, and direct work and scheduling of staff to ensure the efficient operation of the branch or department. Foster and support positive working environment for all staff in conjunction with manager, management, and HR. Other duties as required.
The position requires skills, education/ training and experience in the following areas:
- One to three years related experience and/or training; or equivalent combination of education and experience.
- Requires communication, interpersonal, member service, organization, sales, time management, leadership, planning, budgeting, managerial, training/development, loan judgment, and supervisor skills.
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Helpdesk Support Technician (Full-time) – Columbus, IN – The Helpdesk Support Technician has primary responsibility for providing technical support to internal and external users. The responsibilities of this position also include:
- Answers helpdesk calls and attempts problem resolution
- Performs initial assessment and troubleshooting of online service tickets
- Performs KACE ticket system administration
- Effectively manages service tickets to ensure issues are resolved in a timely manner
- Works effectively with other IT staff to ensure tickets are all being worked within the service level agreement
- Documents solutions in the service desk knowledgebase
- Perform installation, repairing, upgrading, and troubleshooting of PC desktops
- Provide Tier I/II support for systems, applications and hardware issues
- Other duties as assigned
The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:
- High School diploma or General Education Degree (GED)
- One to three years computer related experience and/or training
- Equivalent combination of education/experience may be considered
- A+ and Net+ Certifications preferred
- Member relation, telephone, problem solving and communication skills
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Mortgage Loan Originator (Full-time) – Columbus, IN – This position is responsible for origination of residential mortgages in line with personal production goals assigned by senior management. Interviews and counsels prospective members regarding residential mortgage and consumer products. Takes mortgage applications and cross sells consumer products. Focused on relationship building and delivery at high level of customer service on a consistent basis, maintains an on-going relationship with local realtors, builders, and Centra communities at large. Attends real estate community meetings and participates in special promotional events to promote the credit union.
Primary responsibilities include, but are not limited to:- Achieve personal production budget for residential mortgage loans.
- Takes new mortgage loan applications, cross sells consumer products and interviews members regarding mortgage loan requests.
- Informs members and realtors of loan application status.
- Monthly attends outside association meetings for purpose of self-development and assists in representing the credit union at realtor meetings.
- Calls on realtors in targeted geographic market area for the purpose of soliciting mortgage loans for the credit union.
- Prepares and delivers open house information sheets and mortgage rate sheets to realtors’ open house weekly.
- Identifies and generates leads for new business partners through cold calls, direct mailings, and branch referrals.
- Organizes with business partners to sponsor events within that introduce the credit union to potential members and creates opportunities for membership sign-up events within the business partners’ premises.
- Maintains a close working relationship with branch managers.
- One to three year’s related experience and/or training. Equivalent combination of education and experience, may be considered
- This position requires an Associate’s degree (A. A.) or equivalent from two-year college or technical school
- Mortgage Lending Knowledge
- Secondary Market Background
- Requires interpersonal, sales, analytical, public speaking, organization and PC skills
- NMLS Registration (or ability to receive) and have a valid Driver’s License
Mortgage Loan Originator (Full-time) – Shelbyville/Greensburg, IN – This position is responsible for origination of residential mortgages in line with personal production goals assigned by senior management. Interviews and counsels prospective members regarding residential mortgage and consumer products. Takes mortgage applications and cross sells consumer products. Focused on relationship building and delivery at high level of customer service on a consistent basis, maintains an on-going relationship with local realtors, builders, and Centra communities at large. Attends real estate community meetings and participates in special promotional events to promote the credit union.
Primary responsibilities include, but are not limited to:- Achieve personal production budget for residential mortgage loans.
- Takes new mortgage loan applications, cross sells consumer products and interviews members regarding mortgage loan requests.
- Informs members and realtors of loan application status.
- Monthly attends outside association meetings for purpose of self-development and assists in representing the credit union at realtor meetings.
- Calls on realtors in targeted geographic market area for the purpose of soliciting mortgage loans for the credit union.
- Prepares and delivers open house information sheets and mortgage rate sheets to realtors’ open house weekly.
- Identifies and generates leads for new business partners through cold calls, direct mailings, and branch referrals.
- Organizes with business partners to sponsor events within that introduce the credit union to potential members and creates opportunities for membership sign-up events within the business partners’ premises.
- Maintains a close working relationship with branch managers.
- One to three year’s related experience and/or training. Equivalent combination of education and experience, may be considered
- This position requires an Associate’s degree (A. A.) or equivalent from two-year college or technical school
- Mortgage Lending Knowledge
- Secondary Market Background
- Requires interpersonal, sales, analytical, public speaking, organization and PC skills
- NMLS Registration (or ability to receive) and have a valid Driver’s License
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Director of Member Experience (Full-Time) – Columbus, IN – This position is responsible for developing strategies and action plans that drive a continuously improving Member Experience aligned with Centra’s Vision and Mission. Advocate, champion and administer Centra’s Voice of the Member Program, Member Research, and Journey Mapping initiatives. Create a persistent focus on the Member Experience, leading and motivating all Team Members to work together for optimal Member Experience delivery. Responsible for measurement, analysis, reporting, and execution of initiatives and action items to achieve Centra’s Member Experience objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Create a persistent focus on the Member Experience, leading and motivating all Team Members to work together for optimal member experience delivery.
- Advocate, champion and administer Centra’s Voice of the Member Program, Member Research, and Journey Mapping initiatives as well as all activities associated with these programs and plans.
- Analyze journey map data to develop insights and make recommendations on areas for optimization
- Coordinate, facilitate and drive execution actions across the company that are necessary to achieve successful completion of journey map resolutions as well as other identified gaps or opportunities for optimal Member Experience.
- Measure, assess and report on the execution of initiatives and action items to achieve Member Experience objectives.
- Develop various methods to continuously determine the actual current member experience in all aspects of experience spectrum, including but not limited to use of feedback loops, interviews, surveys, focus groups, complaints/compliments, inspections, as well as listening pipes such social media, conversations, branch/contact center observations, etc.
- Assure proper analysis of data occurs to identify patterns and trends and report the ongoing results
- Responsible for the measurement and reporting of our Member Experience Metrics, including NPS and line of business determined metrics.
- Seek Line of Business input and provide support services. Consult with line of business leaders to create, develop, and coordinate experience measurements and analysis to assist them in meeting their individual goals and objectives.
- Participate and represent the Member Experience in operational developments such as new products, services and touchpoints.
- Serve on Project Teams as assigned.
- Decide and recommend where to make member experience investments, weighing resource allocation and timelines with return. Write and present business case proposals for those investments.
- Stay up-to-date with experience trends and potential strategies to keep us ahead of competition and to meet member changing expectations.
- Stay current with competitor landscape and keep management up to date on trends and changes that impact experience positioning.
This position requires skills, education/training and experience in the following areas:
- Bachelor’s degree from four-year college or university
- Three to five years’ related experience and/or training; or equivalent combination of education and experience. Previous financial institution or credit union experience preferred.
- This position requires the following skills: Analytical, Deductive Reasoning, Technology, Organization, Planning, Time Management, Interpersonal and Communication Skills, Leadership Skills, Motivational Skills, Team Building skills
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Team Member Experience – Business Partner (Full-Time) – Columbus, IN – This position is responsible for cultivating and positively impacting the Team Member Experience through: Team Member Experience support and partner relations with the Centra family, Recruitment & Selection, Performance Management, and Team Member Experience Department initiatives and representations.
The position requires skills, education/training and experience in the following areas:
- Minimum of an Associate’s Degree in Human Resource Management or related field
- Minimum of three year’s as a human resource professional or related field.
- Experience in business partnering, recruitment, performance development, and employment related compliance; or equivalent combination of education and experience
- Generalist level knowledge of Employment Law
Retail Regional Administrator (Full-Time) – 2 positions Columbus and Southern Indiana – This position is responsible for assisting the VP of Retail Sales and Service with coordination of the day to day operation of processes in support of the various products and ancillary functions of multiple branches. Provides operational support to branches as needed. Responsible for overall branch administration which includes fulfillment of operations and team development duties and the maintenance of the branch in a safe and sound manner in compliance within policy and procedure. Responsible for assessing, documenting and implementing operational policies, procedures and processes as well as administering functional training programs in conjunction with appropriate departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Branch Operations/Optimization
- Responsible for overall Branch Administration for Central Retail business unit. Examples include, but are not limited to, the above description, as well as report administration and analytics, providing consultation and subject matters expertise to branches and cross functional projects regarding all areas of branch administration, products and services, as assigned.
- Serves as the primary representative for projects, events, and endeavors, directly or indirectly related to branch support or branches. Provides recommendations, documentation and implementation of new and revised procedures for efficient operations.
- Ensure the timeliness, quality, compliance and consistency of branch administration and alignment with Centra’s policies and values. Apprises VP of Retail Sales and Service of concerns or irregularities for determination of next steps.
Internal Controls
- Areas of focus but not limited to monitoring GLs-fraud trends-losses- cash balances – ATM/MSA over & short – collateral exceptions – aged OD’s expenses – compliance violations. Provide guidance, coaching and education based on these results. Review and provide guidance, coaching and education based on the results of independent control assessments and audits
Operations/Servicing
- Work with various internal departments on identifying operational and/or service issues within the branches
- Ensure appropriate service standards are being met and problem resolution is being appropriately addressed.
The position requires skills, education/ training and experience in the following areas:
Bachelor’s degree (B. A.) from four-year College or University. In addition to the academic requirement, the employee should have five or more years of related experience in Retail Banking or equivalent combination.
OTHER SKILLS AND ABILITIES
Accounting skills
Analytical skills
Communication skills
Deductive reasoning skills
Interpersonal skills
Member service skills
Organization skills
PC skills
Sales skills
Time management skills
Leadership skills
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Don’t see the perfect position right now? We’re growing and adding new positions all the time. Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra. It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family! Thanks for thinking of us for your career. Click the button to apply now. EMPLOYMENT APPLICATION Centra is an Equal Opportunity Employer.