When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra employee, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!
Who We’re Looking For
You might be a good fit for our culture if you are:
- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate and accountable
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.
For Full-Time Employees
For Full-Time and Part-Time Employees
|Comprehensive Medical/Prescription (3 plans)||Paid Holidays (9 full & 2 half)|
|Comprehensive Dental||Paid Vacation|
|Vision||Paid Family & Community Time|
|Paid Personal Time||401-K (with company matching)|
|Employer Paid Life Insurance & ADD||Internal Promotions|
|Employer Paid Short & Long Term Disability||Recruiting Referral Bonus|
|Flex Spending||Compassion Care|
|Tuition Reimbursement||Paid Parental & Elder Care Time Off|
|Civic Service – Time Off|
|Professional Image Loans|
|Reward & Recognition Programs|
|Employee Assistance Program|
|Partners in Performance Program|
Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
Member Service Associate (Part-Time) – Clarksville, Columbus, New Albany, Scottsburg, Seymour and Shelbyville, IN
Member Service Associate (Full-Time) – Clarksville, Columbus, Greensburg and Sellersburg, IN
Contact Center Lending Agent (Full-Time) – Columbus, IN or Jeffersonville, IN – This position is responsible for positive member experience through service and sales performance that occurs primarily through interaction with members over the phone, on the internet, by fax or mail using various desktop applications and best practices. Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member. Responsible for developing a lending specialty and for managing activities to obtain monthly goals primarily focused around loan generation, member development, checking and online banking growth. Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs. Performs account opening, closing, payment processing, maintenance functions, and technical troubleshooting for all types of products and services. Also, demonstrates empowered decision- making skills to best serve members and the rest of the Credit Union team. Assist employees and managers in responding to a variety of member needs by providing support to Credit Union branches.
Accounting Specialist (Full-Time) – Columbus, IN – This position is responsible for balancing of various functions within the accounting department as dictated. Primary balancing responsibilities include daily balancing of Centra official checks and reconciling back to the general ledger, as well as funding the check clearing DDA account. Also, daily balancing and monitoring of the internal items DDA account utilized by branch staff for transactions. Daily GL balancing of prepaid and gift cards will be the responsibility of this individual. This position will process stop pays on official items per procedure and take care of stale items and preparation of escheatment lists. The Accounting Specialist will serve as the primary backup to ATM and Share Branch balancing on an ongoing basis. This individual will also provide overall support as required by Accounting and Finance management.
Indirect Loan Processor (Full-Time) – Columbus, IN – This position is responsible for reviewing completed loan documents from dealers for funding. Ensure loan term, rate, conditions, security, lien and insurance documents are correct. Input loans into member accounts via the USERS system and disburse proceeds and reserve monies to the dealer. Open accounts for new members generated through the Indirect program. Prepare credit applications for review by the Indirect Loan officer and Supervisor.
Director of Member Experience – Columbus, IN – This NEW position is responsible for developing strategies and action plans that drive a continuously improving member experience and engagement delivery aligned with Centra’s Vision and Mission. Create a persistent focus on the member experience, leading and motivating all team members to work together for optimal member experience delivery. Advocate and champion seamless member experience across channels, platforms, functions, lines of business and workgroups. Responsible for measurement, analysis, reporting, and execution of initiatives and action items to achieve this objective. Responsible for journey mapping and developing strategy recommendations concerning all member touchpoints and experiences, both external and internal. Lead and sponsor cross departmental initiatives impacting all aspects of the internal and external service and touchpoint experiences, including human and technological interactions, working collaboratively with Marketing and all other departments. Maintain efficiency and accuracy within the department and ensure laws and policies are adhered to while delivering high quality, timely execution.
Interested Applicants are encouraged to send their resume, including salary requirements, to HRRecruiting@Centra.org.
Centra is an Equal Opportunity Employer.