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Careers with Centra

When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra employee, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!

Who We’re Looking For

You might be a good fit for our culture if you are:

  • Friendly and helpful
  • Service oriented
  • Comfortable in a fast-paced environment
  • Positive, passionate and accountable

Benefits

Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.

Benefits for Full-Time Employees Benefits for Full-Time and Part-Time Employees
Comprehensive Medical/Prescription (3 plans) Paid Holidays (9 full & 2 half)
Comprehensive Dental Paid Vacation
Vision 401-K (with company matching)
Paid Personal Time Incentives
Paid Bereavement Internal Promotions
Employer Paid Life Insurance & ADD Recruiting Referral Bonus
Employer Paid Short & Long Term Disability Compassion Care
Flex Spending Paid Parental Time Off
Employee Assistance Program Paid Elder Care Time Off
Tuition Reimbursement Civic Service – Time Off
  Professional Image Loans
  Reward & Recognition Program

 

Available Positions

Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required.)

Member Service Associate (Part-Time) – Columbus, Greensburg, Edinburgh, Jeffersonville, New Albany, Scottsburg, Seymour, River Ridge and Walesboro, IN

Member Service Associate (Full-Time) – Columbus, Greensburg, Jeffersonville and River Ridge, IN

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Contact Center Service Agent (Part-Time) – Columbus, IN – This position is responsible for connecting with our members over the phone, on the internet, by fax or mail, and will use various computer programs and applications. They will help answer questions and resolve concerns, as well as other service tasks, for instance opening accounts, closing accounts, conducting withdrawals and deposits. Service Agents will also educate members on products and services that may benefit them.

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Contact Center Lending Agent – Columbus or Jeffersonville, IN – This position is responsible for positive member experience through service and sales performance that occurs primarily through interaction with members over the phone, on the internet, by fax or mail using various desktop applications and best practices.  Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.  Responsible for developing a lending specialty and for managing activities to obtain monthly goals primarily focused around loan generation, member development, checking and online banking growth. Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs.  Performs account opening, closing, payment processing, maintenance functions, and technical troubleshooting for all types of products and services. Also, demonstrates empowered decision- making skills to best serve members and the rest of the Credit Union team. Assist employees and managers in responding to a variety of member needs by providing support to Credit Union branches.

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Mortgage Loan Processor (Full-Time) – Columbus, IN – This position is responsible for interviewing and counseling members regarding their residential mortgage loan application and also consumer products.   This position is responsible for being the secondary contact person to assist the MLO’s & Branch Lenders with mortgage applications and or questions. Acts as the secondary contact for the member throughout the process of their application, from the time it is entered to the system until they go to the closing table. They will look for opportunities to offer other credit union products and services. Responsible for ordering, tracking and the coordination of all necessary materials from both the member and third party vendors. Responsible for the tracking, monitoring and verifying all file documentation to ensure each mortgage loan file is complete, accurate and compliant. Maintains ongoing relationship with area realtors. The Mortgage Specialist requirements include a High School Diploma or GED; 2-5 years related experience and/or training; or equivalent combination of education and experience.

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Assistant Branch Manager – Edinburgh, IN – This position is responsible for overseeing the effective management of the branch office.  Responsible for branch management which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loans, savings and net income growth within budgetary requirements; and maintaining branch in safe and sound manner in compliance with policies and procedures. We are seeking an individual with a history of demonstrated sales leadership preferably in the financial services market and excellent management/leadership skills.

The optimal candidate will possess:

  • Three or more years of previous financial and lending experience
  • A successful history of mentoring and motivating teams
  • A proven history of providing exceptional customer service and sales
  • Excellent communication skills
  • A business degree from an accredited college or university
  • Equivalent combinations of education and experience will be considered

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Branch Manager – Columbus, IN – This position is responsible for overseeing the efficient and effective management of a branch office.  Responsible for branch management which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure.

The optimal candidate will possess:

  • Three or more years of previous financial and lending experience
  • A successful history of mentoring and motivating teams
  • A proven history of providing exceptional customer service and sales
  • Excellent communication skills
  • A business degree from an accredited college or university
  • Equivalent combinations of education and experience will be considered

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Financial Advisor – Columbus, IN – This is responsible for serving the financial needs of Centra Credit Union members and non-members through the sale of financial products and services.  The Financial Advisor will meet with members to conduct needs assessment, analyzing information, presenting and advising members on how they can best utilize Centra financial products to best achieve their financial goals.

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Compliance Officer – Columbus, IN – This NEW position is part of a growing organization and Risk Management Department.  The Compliance Officer is responsible for developing, implementing and administering all aspects of the Credit Union’s Compliance Management Program. This position plans, organizes, and controls the Credit Union’s day-to-day administrative, lending and operational compliance activities; collaborates with the Chief Risk Officer and senior management in the overall administration of these directives for the Credit Union. Participates in various committees, audits and examinations. Performs duties as the Bank Secrecy Act/OFAC Officer, Community Reinvestment Act Officer, and Privacy Officer. Conducts staff training related to new hires, compliance, customer service, mainframe and software computer programs. Advises the Board of Directors, Senior Management and Credit Union staff of emerging compliance issues and consults and guides the Credit Union in the establishment of controls to mitigate risks.

The optimal candidate will possess:

  • Bachelor’s degree (B.A.) from four-year College or university
  • Certified Bank Compliance Officer(CBCO), Certified Regulatory Compliance Manager (CRCM), or Certified Regulatory and Compliance Professional (CRCP) preferred
  • 5 years banking compliance related experience and/or training; or equivalent combination of education and experience

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Staff Accountant – Columbus, IN  – This position assists with preparation of all monthly financial reports and detail summaries, general ledger setup, maintenance, reconciliations, and staff training development. Assists with cost accounting by product and member. Performs specialized accounting in areas of mortgage lending, indirect lending costs, and investments. Supervises three staff in the Accounting Department (including mail room/purchasing). Assists with member and branch inquiries, wire transfers, and procedures within the department. Oversees month end reconciliation process.  Requires Bachelor’s degree (B. A.) from four-year college or university; two to five years related experience and/or training; or equivalent combination of education and experience.

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Sr. Vice President Mortgage Loan Operations – Columbus, IN – Centra Credit Union has an opportunity for a Senior Vice President of Mortgage Loan Operations.  This is a challenging, high profile role that will manage, oversee, and direct all aspects of mortgage loan operations for the credit union.  This will be accomplished by implementing sound management practices while overseeing mortgage loan processing, underwriting, loan documentation, post-closing fulfillment, loan servicing, sales to FMLMC and FHLB, asset quality controls, loan quality reporting, fee levels and available credit levels, profitability and mortgage compliance.  Employee instills an energetic, world-class sales and service culture that strives to improve internal and external service levels.  Trains and develops employees through meetings, seminars and outside schooling.  Reviews loan policies and procedures and makes necessary changes as needed.  Loan growth, loan quality, and department efficiency reports will be constructed and reviewed each month.  Handles all job related problems by defining and solving the problems.  Reviews and monitors all mortgage loan activity to ensure all policies and procedures are being followed.  Attends scheduled and nonscheduled meetings.  Assists in the preparation of the annual budget and develops new loan services when applicable for the credit union.  Provides consultation or expert advice to management.  Investigates and resolves matters of significance on behalf of management exercising discretion and independent judgment in decision making.  Handles complaints, disputes, and grievances on behalf of Centra relative to area of responsibility.  Looks for opportunities to pre-approve other loan products to members.

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Interested Applicants are encouraged to send their resume, including salary requirements, to mailto:HRRecruiting@Centra.org..

Centra is an Equal Opportunity Employer.