When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra employee, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!
Who We’re Looking For
You might be a good fit for our culture if you are:
- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate and accountable
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.
For Full-Time Employees
For Full-Time and Part-Time Employees
|Comprehensive Medical/Prescription (3 plans)||Paid Holidays (9 full & 2 half)|
|Comprehensive Dental||Paid Vacation|
|Vision||Paid Family & Community Time|
|Paid Personal Time||401-K (with company matching)|
|Employer Paid Life Insurance & ADD||Internal Promotions|
|Employer Paid Short & Long Term Disability||Recruiting Referral Bonus|
|Flex Spending||Compassion Care|
|Tuition Reimbursement||Paid Parental & Elder Care Time Off|
|Civic Service – Time Off|
|Professional Image Loans|
|Reward & Recognition Programs|
|Employee Assistance Program|
Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
Member Service Associate (Part-Time) – Columbus, Jeffersonville, Scottsburg, Sellersburg, and Shelbyville, IN
Member Service Associate (Full-Time) – Greensburg and Scottsburg, IN
Member Service Representative (Full-Time) – North Vernon, IN – This position is responsible for being the primary contact with members for all service and sales needs. They will open and maintain all deposit, loan and electronic products and services. An MSR will also proactively generate loans through the identification, solicitation and application taking and closing duties with all types of consumer loan products. An MSR will be required to achieve assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals.
Member Service Representative (Full-Time) – Sellersburg, IN – This position is responsible for being the primary contact with members for all service and sales needs. They will open and maintain all deposit, loan and electronic products and services. An MSR will also proactively generate loans through the identification, solicitation and application taking and closing duties with all types of consumer loan products. An MSR will be required to achieve assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals.
Contact Center Service Agent I (Part-Time) – Columbus, IN or Jeffersonville, IN – This position is responsible for connecting with our members over the phone, on the internet, by fax or mail, and will use various computer programs and applications. This position will help answer questions and resolve concerns, as well as other service tasks, for instance opening accounts, closing accounts, conducting withdrawals and deposits. Service Agents will also educate members on products and services that may benefit them. The successful candidate for a Service Agent position must have a high school diploma or GED, and a strong commitment to exceptional service.
Accounting Specialist (Full-Time) – Columbus, IN – This position is responsible for balancing of various functions within the accounting department as dictated. Primary balancing responsibilities include daily balancing of Centra official checks and reconciling back to the general ledger, as well as funding the check clearing DDA account. Also, daily balancing and monitoring of the internal items DDA account utilized by branch staff for transactions. Daily GL balancing of prepaid and gift cards will be the responsibility of this individual. This position will process stop pays on official items per procedure and take care of stale items and preparation of escheatment lists. The Accounting Specialist will serve as the primary backup to ATM and Share Branch balancing on an ongoing basis. This individual will also provide overall support as required by Accounting and Finance management.
Financial Advisor – Columbus, IN – This is primarily responsible for serving the financial needs of Centra Credit Union members and non-members through the sale of financial products and services. A Financial Advisor will cultivate strong working relationships with credit union staff, members, and key community and credit union contacts, as well as being committed to continual study and review of products, trends and economic conditions to ensure that members receive ethical and conscientious service and direction.
The successful candidate for a Financial Advisor must have:
- A Bachelor’s degree from an accredited college or university in a related field
- Two or more years of related experience in advertising/selling financial services
- Equivalent combinations of education and experience will be considered
- Life/health Insurance License Securities License: Series 7 and Series 66
- Long Term Care Certification
- ChFC or CFP designation or working towards the completion of one of these programs
- Proven success pattern in financial services industry
Director of Member Experience – Columbus, IN – This NEW position is responsible for developing strategies and action plans that drive a continuously improving member experience and engagement delivery aligned with Centra’s Vision and Mission. Create a persistent focus on the member experience, leading and motivating all team members to work together for optimal member experience delivery. Advocate and champion seamless member experience across channels, platforms, functions, lines of business and workgroups. Responsible for measurement, analysis, reporting, and execution of initiatives and action items to achieve this objective. Responsible for journey mapping and developing strategy recommendations concerning all member touchpoints and experiences, both external and internal. Lead and sponsor cross departmental initiatives impacting all aspects of the internal and external service and touchpoint experiences, including human and technological interactions, working collaboratively with Marketing and all other departments. Maintain efficiency and accuracy within the department and ensure laws and policies are adhered to while delivering high quality, timely execution.
Director of Team Member Experience – Columbus, IN – This NEW position is responsible for developing strategies that drive a continuously improving team member experience and engagement aligned with Centra’s Vision and Mission. Create a persistent focus on the team member experience, leading and motivating all team members to work together for optimal performance and team member experience. Create a persistent focus on training and development of all team members, leading and driving continuously improvement in knowledge, core competency, skill sets, leadership, teamwork, relationship building and overall performance. Responsible for measurement, analysis, reporting, and execution of initiatives and action items to achieve these objective. Lead and sponsor cross departmental initiatives impacting all aspects of the team member experience and development, working collaboratively with Human Resources and all other departments. Maintain efficiency and accuracy within the department and ensure laws and policies are adhered to while delivering high quality, timely execution.
Director of Business Analytics – Columbus, IN – This NEW position is responsible for business performance reporting, data mining, validation, and predictive analysis, and turning these analytics into actionable insights and recommendation including presentation preparation and delivery. Their objective will be to leverage reporting and analytics to demonstrate opportunities in target categories; identify patterns and uncover risks and opportunities; and provide a foundation for continual improvement, increased effectiveness and market penetration. It will be critical for this position to transform complex and large volumes of data into visuals and build clear narratives that are meaningful and relatable to the organization. Provides direct supervision and strategic leadership for the Business Analytics Department. Develops strategy and execution plans to achieve business analytics goals and utilizes project management skills to direct the development and implementation of new capabilities. Utilizes superior technical skills, communication skills, analytics thought leadership, and subject matter expertise to support the functional business units of the credit union.
Assistant Vice President of the Contact Center – Columbus, IN – This position is responsible for the strategic planning and execution of a multi-channel Contact Center. Responsible for inbound and outbound call contacts for service and sales delivery. Responsible for other contact delivery channels including email and secure messaging. Core duties include management and leadership for the continuous improvement of the best in market member experience. Tactical emphasis on member service, sales, technical excellence, quality management, member satisfaction, workforce planning, recruiting, coaching and training.
Assistant Vice President of Facilities – Columbus, IN – This position is responsible for the strategic identification of opportunities to grow our brand footprint in new and existing markets. This position is responsible for optimizing branch and administrative office facility space and planning. Works closely with lines of business to develop strategic plans that align with Centra objectives. Stays attuned with financial institution modernization and facility upgrade techniques. Strategically plans facilities related projects and negotiates and renegotiates facilities related contracts, such as property leases, to the best interest of the credit union. Supervisors and mentors the facilities team which is responsible for the maintenance and upkeep of all Centra locations, Centra ATM’s, postal mail, and business supplies purchasing. Ensures the facilities team is compliant with all facilities related laws and ordinances and maintains all necessary building permits. Makes budget recommendations and is responsible to assure the department stays within set budget. Manages property leases.
Vice President Business Services – Jeffersonville, IN – This is a challenging, high profile role that will manage, oversee, and direct commercial business for the credit union. The Vice President Business Services is responsible for developing new commercial business and managing a significant individual and regional portfolio of lending and non-borrowing business services relationships. This position utilizes extensive knowledge of ancillary services and products to facilitate cross selling and actively participates in community and business organizations to remain highly involved in target markets. Identifies business opportunities, develops existing customer base and initiates new client relationships that are large and highly complex to meet the highest production goals. Structures, underwrites and presents loan request in accordance with internal and regulatory policies and procedures. Negotiates terms and loan structures with customers based in risk consideration and internal pricing parameters in a highly effective manner. Utilizes sales expertise to build a pipeline of prospective clients and develops on extensive referral network. Supervises the business services loan officers and sets individual sales goals for each person. Trains the sales staff and shares knowledge, skills and direction. Responsible for the growth of commercial deposits and loans. Oversees and ensures that policies and procedures are in place, reviewed annually and are adhered to by staff. Assist branch manager and Centra employees in getting the business deposits and loans. Makes budget recommendations and is responsible for ensuring that the department stays within their set budget. Ensures accurate and timely completion of all departmental reports for senior management and Board. Provides consultation or expert advice to management. Investigates and resolves matters of significance on behalf of members exercising discretion and independent judgment in decision making. Handles complaints, disputes and grievances on behalf of Centra. Looks for opportunities to pre-approve other products and services to offer the member(s) and exercises discretion and independent judgment in decision making. Directly and through subordinate staff, oversees Business Services Operations team including underwriting, servicing, documentation preparation, etc. Oversees workout of troubled commercial loans and disposition of OREO assets.
Interested Applicants are encouraged to send their resume, including salary requirements, to HRRecruiting@Centra.org.
Centra is an Equal Opportunity Employer.