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When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra employee, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!

Who We’re Looking For

You might be a good fit for our culture if you are:

  • Friendly and helpful
  • Service oriented
  • Comfortable in a fast-paced environment
  • Positive, passionate and accountable

Benefits

Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.

For Full-Time Employees

For Full-Time and Part-Time Employees

Comprehensive Medical/Prescription (3 plans) Paid Holidays (9 full & 2 half)
Comprehensive Dental Paid Vacation
Vision 401-K (with company matching)
Paid Personal Time Incentives
Paid Bereavement Internal Promotions
Employer Paid Life Insurance & ADD Recruiting Referral Bonus
Employer Paid Short & Long Term Disability Compassion Care
Flex Spending Paid Parental & Elder Care Time Off
Tuition Reimbursement Civic Service – Time Off
Professional Image Loans
Reward & Recognition Programs
Employee Assistance Program

Available Positions

Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).

Member Service Associate (Part-Time)

Member Service Associate (Full-Time)
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Concierge (Part-Time) – Columbus, IN – This position is responsible for providing positive member service during the initial credit union contact either in person or via phone, and to our member base through proactive high-touch interactions.  This position will also service the financial needs of all members through referral and selling of all products and services available.

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Member Service Representative (Part-Time) – Seymour, IN –

This position is responsible for being the primary contact with members for all service and sales needs.  They will open and maintain all deposit, loan and electronic products and services.  An MSR will also proactively generate loans through the identification, solicitation and application taking and closing duties with all types of consumer loan products.  An MSR will be required to achieve assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals.

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Member Service Representative (Full-Time) – Madison, IN –

This position is responsible for being the primary contact with members for all service and sales needs.  They will open and maintain all deposit, loan and electronic products and services.  An MSR will also proactively generate loans through the identification, solicitation and application taking and closing duties with all types of consumer loan products.  An MSR will be required to achieve assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals.

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Senior Member Service Associate (Full-Time) – Columbus, IN – This position would operate a teller window on a daily basis as needed.  However, this position expands those duties typically assigned to a Member Service Associate.  This position would assume responsibility for vault balancing, branch cash orders and deliveries, and all MSA related record keeping (cash logs, travelers checks logs, cashier checks logs, etc.).  In addition, this position would coordinate MSA staffing schedules with the Branch Manager, regulate flow of traffic at teller windows, and participate in the opening and closing of the branch.  This position would assist in supervising the MSA staff and those related activities.   This position provides working leadership and guidance to Member Service Associates through assignment of work, schedules, coordination, providing technical guidance, checking results and review of assignment progress.  This position will perform other duties as assigned.

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Transaction Processing Associate (Part-Time)Columbus, IN – This position will provide general support for all areas of the Transaction Processing Department.  This position could be trained to perform any functions within the transaction processing area to include check, ACH, wire, mobile and check capture or courtesy pay/negative balance processing.  Other functions will include accounting, research, and data entry duties as well as answering general account inquires, processing account transactions and serving as receptionist

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Contact Center Service Agent (Part-Time) – Columbus, IN or Jeffersonville, IN – This position is responsible for connecting with our members over the phone, on the internet, by fax or mail, and will use various computer programs and applications. This position will help answer questions and resolve concerns, as well as other service tasks, for instance opening accounts, closing accounts, conducting withdrawals and deposits. Service Agents will also educate members on products and services that may benefit them.  The successful candidate for a Service Agent position must have a high school diploma or GED, and a strong commitment to exceptional service.

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Contact Center Lending Agent – Columbus, IN or Jeffersonville, IN – This position is responsible for positive member experience through service and sales performance that occurs primarily through interaction with members over the phone, on the internet, by fax or mail using various desktop applications and best practices.  Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.  Responsible for developing a lending specialty and for managing activities to obtain monthly goals primarily focused around loan generation, member development, checking and online banking growth. Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs.  Performs account opening, closing, payment processing, maintenance functions, and technical troubleshooting for all types of products and services. Also, demonstrates empowered decision- making skills to best serve members and the rest of the Credit Union team. Assist employees and managers in responding to a variety of member needs by providing support to Credit Union branches.

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Contact Center Technology Support Agent – Columbus, IN or Jeffersonville, IN – This position is responsible for positive member experience delivery through service to sales performance that occurs primarily through interaction with members over the phone, online, by fax or mail using various desktop applications and best practices.  Responsible for developing and delivering a higher level technical support specialty to assist members with resolving technical issues.  Works as an IT liaison to maintain and inform on various system and ancillary updates across multi-channels.  May make out bound calls to follow up with members.  Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs.  Performs account opening, closing, payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services.  Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team.  Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.

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Mortgage Loan Processor-Closer – Columbus, IN – This position is responsible for greeting the membership and answering mortgage account inquiries, preparing all closing documents to be sent to the title company.  The processor will also maintain closing report information; follow up on returned files, final title policies and recorded mortgages from the title companies.  The processor is also responsible for preparing copies of loan documents to be sent to US Bank and completing all GL transfers related to each file.

The successful candidate for a MLP position must have:

  • One or more years related experience and/or training
  • Equivalent combinations of education and experience will be considered
  • Mortgage lending knowledge
  • NMLS Registration (or the ability to receive)

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Mortgage Loan Originator – Columbus, IN – The Mortgage Loan Originator is responsible for origination of residential mortgages and driving personal production goals.  You will Interview and advise prospective members regarding residential mortgage and consumer products.  You will focus on relationship building and delivery at high level of customer service on a consistent basis, maintaining an on-going relationship with local realtors, builders, Centra groups and communities at large.  Attend real estate and community meetings, as well as participate in special promotional events to promote the credit union.

The successful candidate for a MLO position must have:

  • An Associate’s degree from an accredited college or university, preferred
  • Three or more years related experience and/or training
  • Equivalent combinations of education and experience will be considered
  • Mortgage lending knowledge and secondary market background
  • NMLS Registration (or the ability to receive)

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Project Manager – Columbus, IN – This NEW position is part of a growing organization.  The Project Manager is responsible for the implementation of all significant corporate projects across Centra’s lines of business from inception to completion.  This position will act as a liaison working closely with senior management and the lines of business to ensure the collaboration and overall success execution of projects.  Throughout the project and implementation this position is responsible for resource utilization, budget, ensuring project remains on schedule, appropriate communication and reports to all stakeholders, and the execution of project work plans.  This position performs periodic analysis of completed projects to mend new or unanticipated issues and continuously improve systems.  Performs workflow analysis to improve productivity and to alleviate bottlenecks, and is responsible for multitasking multiple projects.

The successful candidate for a Project Manager must have:

  • A Bachelor’s degree from an accredited college or university
  • Five or more years of related experience and/or training
  • Equivalent combinations of education and experience will be considered
  • Project Management and/or Six Sigma Certification is preferred

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Assistant Vice President of Accounting – Columbus, IN – Centra Credit Union has an opportunity for an Assistant Vice President of Accounting.  This is a challenging, high profile role that will manage, oversee, and direct accounting for the credit union.  The Assistant Vice President of Accounting is responsible for directing the operations of the Accounting Department, providing leadership and vision for the line of business.   Safeguards assets and assures accurate and timely recording of all transactions by implementing internal controls across all areas of responsibility.  He/she prepares financial analysis, consultation, and expert advice to evaluate business opportunities, special projects, capital expenditures, and product costing.  Coordinates and interfaces with outside audit firm and other 3rd party vendors.  Ensures that financial records are maintained in accordance with Generally Accepted Accounting Principles (GAAP) and oversees preparation of Centra’s annual report.  Investigates and resolves matters of significance on behalf of management, exercising discretion and independent judgment in decision making and handles complaints, disputes, and grievances on behalf of Centra.

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Interested Applicants are encouraged to send their resume, including salary requirements, to HRRecruiting@Centra.org.

Centra is an Equal Opportunity Employer.