Who We’re Looking For
You might be a good fit for our culture if you are:- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate, and accountable
Benefits
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.Benefits for Full and Part-Time Team Members
- Paid Vacation
- Paid Personal Time
- Paid Family & Community Time
- Paid Parental & Elder Care Time Off
- Paid Holidays (9 full & 2 half)
- Paid Bereavement
- 401-K (with company matching)
- HSA Accounts
- Bonus programs, including Partners in Performance Program
- Employee Assistance Program
Additional Benefits for Full-Time Team Members
- Comprehensive Medical/Dental/Vision
- Employer Paid Life, ADD & Short/Long Term Disability Insurance
- Tuition Reimbursement
Available Positions
Member Service Associate (Full-Time) Greensburg and Scottsburg, IN – This position is responsible for positive member experience delivery through service performance. Responsible for meeting and servicing the financial needs of all members through processing account and service transactions as well as promoting and selling Credit Union products and services based upon member needs.- Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members.
- Meet or exceed key product/service/sales goals within branch to ensure profitable and sound business practices for the Credit Union.
- Perform routine member account transactions including but not limited to deposits, withdrawals, transfers, cash advances, loan payments, check cashing, sale of negotiable instruments, and cash exchanges.
- Perform administrative functions while assisting members such as check orders, plastic card applications, address changes, ACH or payroll deduction forms, dispute forms, stop payment requests, statement requests, check copy requests, etc.
- High school diploma or general education degree (GED); up to twelve months related experience and/or training; or equivalent combination of education and experience; cash handling experience.
- Sales and Service abilities
- Communications/Telephone
- Organization and time management
- Valid Driver’s License
Member Service Associate (Part-Time) Scottsburg, IN – This position is responsible for positive member experience delivery through service performance. Responsible for meeting and servicing the financial needs of all members through processing account and service transactions as well as promoting and selling Credit Union products and services based upon member needs.
- Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members.
- Meet or exceed key product/service/sales goals within branch to ensure profitable and sound business practices for the Credit Union.
- Perform routine member account transactions including but not limited to deposits, withdrawals, transfers, cash advances, loan payments, check cashing, sale of negotiable instruments, and cash exchanges.
- Perform administrative functions while assisting members such as check orders, plastic card applications, address changes, ACH or payroll deduction forms, dispute forms, stop payment requests, statement requests, check copy requests, etc.
- High school diploma or general education degree (GED); up to twelve months related experience and/or training; or equivalent combination of education and experience; cash handling experience.
- Sales and Service abilities
- Communications/Telephone
- Organization and time management
- Valid Driver’s License
Contact Center Interactive Service Agent (Part-time and Full-time) Columbus, IN – This position is responsible for delivering a positive member experience through service to sales performance that occurs primarily via interaction with members through an interactive teller machine (ITM). The ITM is a video monitor and computer system connecting team members to our members who are utilizing the ITM at various Centra locations. This position is responsible for engaging members remotely and serving their financial needs through promoting Credit Union products and services. Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to:
- Provide engaging service to our members by consistently displaying our core competencies and service standards (Be a Rock, Be Synced, Be Fun, Be a Team, Be Wow).
- Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to: Account transactions including but not limited to deposits, withdrawals, transfers, loan payments, and check cashing.
- Identify and respond to account inquiries and questions.
- Adherence to applicable security, member identification, and fraud prevention procedures and policies. Assure member identification is handled according to Centra policies for all transactions.
- Identify and uncover members explicit needs and emerging needs by actively listening, cognitive thinking, and being knowledgeable of Centra’s products, services, and processes.
- Identify, refer, and coordinate opportunities for additional sales and service.
- Perform miscellaneous administrative duties such as end of the day activities, submitting service requests, and supporting the Contact Center and branches, as requested.
- High school diploma or general education degree (GED). Prior experience in a retail service environment or banking or related call center preferred.
- Ability to speak clearly and succinctly through a microphone, while conveying a positive tone. Must be comfortable, professional, and friendly on camera. Must be able to handle high volume transactions in a fast-paced video financial services environment.
- Must be able to learn and use a variety of software applications such as Microsoft Office, Video Banking, Centra’s core processing system (DNA). Must have accurate keyboarding skills.
- Ability to multi-task by operating multiple monitors and software systems at the same time. Organization and time management skills
Contact Center Service Agent (Full-time) Columbus, IN – This position is responsible for positive member experience delivery through sales and service performance.
- Meeting and servicing the needs of all members through promoting and selling Credit Union products and services based on member needs
- Perform account opening, closing and maintenance for all types of products and services
- Assist members with all general service needs
- Other duties as assigned
- Accounting, organization, analytical and deductive reasoning skills
- Excellent computer skills
- Interpersonal skills and superior communication, particularly via phone, email and internet
- Member service and sales skills
- Tremendous time management
Don’t see the perfect position right now? We’re growing and adding new positions all the time. Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra. It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family! Thanks for thinking of us for your career. Click the button to apply now. EMPLOYMENT APPLICATION Centra Credit Union is an Equal Opportunity Employer.