Who We’re Looking For
You might be a good fit for our culture if you are:- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate, and accountable
Benefits
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.Benefits for Full and Part-Time Team Members
- Paid Vacation
- Paid Personal Time
- Paid Family & Community Time
- Paid Parental & Elder Care Time Off
- Paid Holidays (9 full & 2 half)
- Paid Bereavement
- 401-K (with company matching)
- HSA Accounts
- Bonus programs, including Partners in Performance Program
- Employee Assistance Program
Additional Benefits for Full-Time Team Members
- Comprehensive Medical/Dental/Vision
- Employer Paid Life, ADD & Short/Long Term Disability Insurance
- Tuition Reimbursement
Available Positions
Member Service Associate (Full-Time) – Shelbyville and Columbus, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).____________________________________________________________________________________________________
Member Service Representative (Part-time) – Columbus, IN – This position is responsible for positive member experience delivery through sales and service performance. Responsible for meeting and servicing the financial needs of all members through promoting and selling Credit Union products and services based upon member needs. Perform account opening, closing and maintenance functions for all types of deposit and loan products and services. This position will perform other duties including operation of a teller window if needed.
Primary responsibilities include, but are not limited to:
- Serving as primary contact with members for all service and sales requests and inquiries.
- Opening and maintenance of all deposit, loan, and electronic products and services.
- Proactively generate loan production through the identification, solicitation, application taking, and closing duties associated with all types of consumer loan products.
- Achieving assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals
- Balancing cash drawers to receipt and disbursing transactions received each day.
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); One to three years related experience and/or training; or equivalent combination of education and experience.
- Identify and uncover member financial needs
- Delivery World Class Sales and Service
- Communications internally and externally
- Organization and general self-development
- PC Skills
- Accounting and other Analytical Skills
- Cash Handling Skills
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Member Service Representative (Full and Part-time) – Nashville, IN – This position is responsible for positive member experience delivery through sales and service performance. Responsible for meeting and servicing the financial needs of all members through promoting and selling Credit Union products and services based upon member needs. Perform account opening, closing and maintenance functions for all types of deposit and loan products and services. This position will perform other duties including operation of a teller window if needed.Primary responsibilities include, but are not limited to:
- Serving as primary contact with members for all service and sales requests and inquiries.
- Opening and maintenance of all deposit, loan, and electronic products and services.
- Proactively generate loan production through the identification, solicitation, application taking, and closing duties associated with all types of consumer loan products.
- Achieving assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals
- Balancing cash drawers to receipt and disbursing transactions received each day.
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); One to three years related experience and/or training; or equivalent combination of education and experience.
- Identify and uncover member financial needs
- Delivery World Class Sales and Service
- Communications internally and externally
- Organization and general self-development
- PC Skills
- Accounting and other Analytical Skills
- Cash Handling Skills
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Contact Center Service Agent (FullTime) – Columbus, IN – This position is responsible for positive member experience delivery through consecutive sales and service performance that occurs primarily through interaction with members over the phone, on the Internet, by fax or mail using various desktop applications and best practices. Responsible for meeting and serving the financial needs of all members through promoting and selling Credit Union products and services based upon member needs. Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member. Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs. Performs account opening, closing, payment processing, mail payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services. Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team. Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.
Primary responsibilities include, but are not limited to:
- Provide information on Credit Union services or policies including but not limited to eligibility for membership, types of Credit Union products and services, proper disclosures, insurance on loans, loan policy and interest rates, current dividend rates, locations, office hours, and phone numbers.
- Actively participate with members in troubleshooting Centra Phone, CentraLink, Billpayer, CU Rewards, Credit Card Login, Gift and Reloadable Cards issues and mobile banking and remote deposit.
- Assist members with documents relating to wire transfers, debit disputes, estate/trust handling of deceased member’s accounts, power of attorney, IRAs, and CDs.
- Explain loan and savings programs to members, evaluate their needs and recommend options.
- Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members.
- Encourage and develop cooperation within the organization to ensure a team effort and positive member experience delivery.
- Comply with all Credit Union policies and procedures.
- Assist members with all general service needs
- Other duties as assigned
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); one to three years related experience (financial service experience preferred) and/or training; or equivalent combination of education and experience.
- Accounting, organization, analytical and deductive reasoning skills
- Excellent computer skills
- Interpersonal skills and superior communication, particularly via phone, email, and internet
- Member service and sales skills
- Tremendous time management
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Mortgage Loan Originator (Full-Time) – Greensburg/Shelbyville, IN – The Mortgage Loan Originator is responsible for origination of residential mortgages in line with personal production goals assigned by senior management. Interviews and counsels prospective members regarding residential mortgage and consumer products. Takes mortgage applications and cross sells consumer products. Focused on relationship building and delivery at high level of customer service on a consistent basis, maintains an on-going relationship with local realtors, builders, and Centra communities at large. Attends real estate community meetings and participates in special promotional events to promote the credit union.
The responsibilities of the position include, but are not limited to:
- Achieve personal production budget for residential mortgage loans.
- Takes new mortgage loan applications, cross sells consumer products and interviews members regarding mortgage loan requests.
- Informs members and realtors of loan application status.
- Monthly attends outside association meetings for purpose of self-development and assists in representing the credit union at realtor meetings.
- Calls on realtors in targeted geographic market area for the purpose of soliciting mortgage loans for the credit union.
- Prepares and delivers open house information sheets and mortgage rate sheets to realtors’ open house weekly.
- Identifies and generates leads for new business partners through cold calls, direct mailings, and branch referrals.
- Organizes with business partners to sponsor events within that introduce the credit union to potential members and creates opportunities for membership sign-up events within the business partners’ premises.
- Maintains a close working relationship with branch managers.
- One to three year’s related experience and/or training. Equivalent combination of education and experience, may be considered
- This position requires an Associate’s degree (A. A.) or equivalent from two-year college or technical school
- Mortgage Lending Knowledge
- Secondary Market Background
- Requires interpersonal, sales, analytical, public speaking, organization and PC skills
- NMLS Registration (or ability to receive) and have a valid Driver’s License
Assistant Branch Manager (Full-Time) – Nashville, IN and Scottsburg (Walmart), IN – This position is responsible for Assisting the manager in overseeing the efficient and effective management of a branch office. Participates in overall branch management which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure.
- Manage, monitor, and coach staff in consistently meeting and exceeding member service standards and sales goals.
- Develop and administer the branch strategic plan including work plans for staff sales and service deliveries.
- Provide coaching and counseling for all branch personnel to optimize staff sales and service deliveries.
- Plan, assign, and direct work and scheduling of staff to ensure the efficient operation of the branch or department.
- Foster and support positive working environment for all staff in conjunction with manager, management, and HR.
- Other duties as required.
- High school diploma or general education degree (GED); One to three years related experience and/or training; or equivalent combination of education and experience.
- Analytical skills
- Communication skills
- Interpersonal skills
- Organization skills
- Sales skills
- Time management skills
- Leadership skills
- Motivational skills
- Training/Development skills
IT Help Desk Supervisor (Full-Time) – Columbus, IN – This position is responsible for supervising, directing and coordinating the development, configuration, testing, implementation and ongoing support of the end user computing environment, end user applications, peripherals and all other end user devices. This includes overseeing the various activities surrounding the IT Help Desk but not limited to end user support, end user computing setup and maintenance, end user software acquisition, installation, testing, training, maintenance, asset management, and ongoing technical support of the end user computing environment
- Responsible for the ongoing advancement and development of the end user computing environment including research and recommendation of new technologies for all end user’s organization
- Responsible for tier II/III+ technical support including ITM Support. Back office and retail wireless support and branch connectivity.
- Responsible for Active Directory server end user daily administration.
- Responsible for O365 and exchange email daily administration and support.
- Responsible for all end user support, retail branch IT support, and back office support of the end user computing environment.
- Responsible for working on assigned audit findings and coming up with new solutions and recommendations.
- Responsible for the successful resolution of critical end user issues within SLA’s.
- Responsible for the security and remediation of the end user computing environment.
- Provides after hours and weekend help desk support on a rotational basis
- Attends training on an as needed and required basis
- Proactively ensure the highest levels of systems and applications availability
- Collaborate with lines of business to evaluate opportunities to implement or improve the end user computing environment.
The position requires skills, education/ training and experience in the following areas:
Bachelor’s degree (B. A.) from four-year college or university in IT or related field. In addition to the academic requirement, the employee should have 5+ years IT supervisory experience.
- Microsoft Office: Excel, Word, Access, PowerPoint
- Microsoft Windows server operating systems
- Microsoft Windows end user operating systems
- Networking
- Software life-cycle management
- IT Help Desk Management
- Asset life-cycle management
- Valid Driver’s License
Don’t see the perfect position right now? We’re growing and adding new positions all the time. Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra. It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family! Thanks for thinking of us for your career. Click the button to apply now. EMPLOYMENT APPLICATION Centra Credit Union is an Equal Opportunity Employer.