Who We’re Looking For
You might be a good fit for our culture if you are:- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate, and accountable
Benefits
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.Benefits for Full and Part-Time Team Members
- Paid Vacation
- Paid Personal Time
- Paid Family & Community Time
- Paid Parental & Elder Care Time Off
- Paid Holidays (9 full & 2 half)
- Paid Bereavement
- 401-K (with company matching)
- HSA Accounts
- Bonus programs, including Partners in Performance Program
- Employee Assistance Program
Additional Benefits for Full-Time Team Members
- Comprehensive Medical/Dental/Vision
- Employer Paid Life, ADD & Short/Long Term Disability Insurance
- Tuition Reimbursement
Available Positions
Member Service Associate (Full-Time) – Columbus, Seymour, Indianapolis, and New Albany, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
____________________________________________________________________________________________________
Helpdesk Support Technician (Full-time) – Columbus, IN – The Helpdesk Support Technician has primary responsibility for providing technical support to internal and external users. The responsibilities of this position also include:
- Answers helpdesk calls and attempts problem resolution
- Performs initial assessment and troubleshooting of online service tickets
- Performs KACE ticket system administration
- Effectively manages service tickets to ensure issues are resolved in a timely manner
- Works effectively with other IT staff to ensure tickets are all being worked within the service level agreement
- Documents solutions in the service desk knowledgebase
- Perform installation, repairing, upgrading, and troubleshooting of PC desktops
- Provide Tier I/II support for systems, applications and hardware issues
- Other duties as assigned
The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:
- High School diploma or General Education Degree (GED)
- One to three years computer related experience and/or training
- Equivalent combination of education/experience may be considered
- A+ and Net+ Certifications preferred
- Member relation, telephone, problem solving and communication skills
_________________________________________________________________________________________________
Contact Center Interactive Service Agent II (Full-time) – Columbus, IN – Responsible for delivering a positive member experience through service to sales performance that occurs primarily via interaction with members through an interactive teller machine (ITM). The ITM is a video monitor and computer system connecting team members to our members who are utilizing the ITM at various Centra locations. The ISA II is a player/coach, in addition to being an ITS Agent they coach team members to obtain goals, help address member escalated concerns or questions, provide sup-port on ITM issues and support management in day to day activities including but not limited to scheduling, backup support, and communication. Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to:
- Provide engaging service to our members by consistently displaying our core competencies and service standards (Be a Rock, Be Synced, Be Fun, Be a Team, Be Wow).
- Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to: Account transactions including but not limited to deposits, withdrawals, transfers, loan payments, and check cashing.
- Identify and respond to account inquiries and questions.
- Adherence to applicable security, member identification, and fraud prevention procedures and policies. Assure member identification is handled according to Centra policies for all transactions.
- Identify and uncover members explicit needs and emerging needs by actively listening, cognitive thinking, and being knowledgeable of Centra’s products, services, and processes.
- Identify, refer, and coordinate opportunities for additional sales and service.
The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:
- High school diploma or general education degree (GED). Prior experience in a retail service environment or banking or related call center preferred.
- Ability to speak clearly and succinctly through a microphone, while conveying a positive tone. Must be comfortable, professional, and friendly on camera. Must be able to handle high volume transactions in a fast-paced video financial services environment.
- Must be able to learn and use a variety of software applications such as Microsoft Office, Video Banking, Centra’s core processing system (DNA). Must have accurate keyboarding skills.
- Ability to multi-task by operating multiple monitors and soft-ware systems at the same time. Organization and time management skills
Note:
- Candidates for this position will have a portion of the interview via video.
Contact Center Interactive Service Agent (Full-time and Part-time) – Columbus, IN location -This position is responsible for delivering a positive member experience through service to sales performance that occurs primarily via interaction with members through an interactive teller machine (ITM). The ITM is a video monitor and computer system connecting team members to our members who are utilizing the ITM at various Centra locations. This position is responsible for engaging members remotely and serving their financial needs through promoting Credit Union products and services.
Primary responsibilities include, but are not limited to processing efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to:
- Provide engaging service to our members by consistently displaying our core competencies and service standards (Be a Rock, Be Synced, Be Fun, Be a Team, Be Wow).
- Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to: Account transactions including but not limited to deposits, withdrawals, transfers, loan payments, and check cashing.
- Identify and respond to account inquiries and questions.
- Adherence to applicable security, member identification, and fraud prevention procedures and policies. Assure member identification is handled according to Centra policies for all transactions.
- Identify and uncover members’ explicit needs and emerging needs by actively listening, cognitive thinking, and being knowledgeable of Centra’s products, services, and processes.
- Identify, refer, and coordinate opportunities for additional sales and service.
The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:
- High school diploma or general education degree (GED). Prior experience in a retail service environment or banking or related call center preferred.
- Ability to speak clearly and succinctly through a microphone, while conveying a positive tone. Must be comfortable, professional, and friendly on camera. Must be able to handle high volume transactions in a fast-paced video financial services environment.
- Must be able to learn and use a variety of software applications such as Microsoft Office, Video Banking, Centra’s core processing system (DNA). Must have accurate keyboarding skills.
- Ability to multi-task by operating multiple monitors and soft-ware systems at the same time. Organization and time management skills
Note:
- Candidates for this position will have a portion of the interview via video.
___________________________________________________________________________________________________
Contact Center Service Agent I (Full-Time) – Columbus, IN – This position is responsible for positive member experience delivery through consecutive sales and service performance that occurs primarily through interaction with members over the phone, on the Internet, by fax or mail using various desktop applications and best practices. Responsible for meeting and serving the financial needs of all members through promoting and selling Credit Union products and services based upon member needs. Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member. Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs. Performs account opening, closing, payment processing, mail payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services. Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team. Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.
Primary responsibilities include, but are not limited to:
- Provide information on Credit Union services or policies including but not limited to eligibility for membership, types of Credit Union products and services, proper disclosures, insurance on loans, loan policy and interest rates, current dividend rates, locations, office hours, and phone numbers.
- Actively participate with members in troubleshooting Centra Phone, CentraLink, Billpayer, CU Rewards, Credit Card Login, Gift and Reloadable Cards issues and mobile banking and remote deposit.
- Assist members with documents relating to wire transfers, debit disputes, estate/trust handling of deceased member’s accounts, power of attorney, IRAs, and CDs.
- Explain loan and savings programs to members, evaluate their needs and recommend options.
- Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members.
- Encourage and develop cooperation within the organization to ensure a team effort and positive member experience delivery.
- Comply with all Credit Union policies and procedures.
- Assist members with all general service needs
- Other duties as assigned
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); one to three years related experience (financial service experience preferred) and/or training; or equivalent combination of education and experience.
- Accounting, organization, analytical and deductive reasoning skills
- Excellent computer skills
- Interpersonal skills and superior communication, particularly via phone, email, and internet
- Member service and sales skills
- Tremendous time management
___________________________________________________________________________________________________
Senior Member Service Associate (Full-Time) – Columbus, IN – This position would operate a teller window on a daily basis as needed. However, this position expands those duties typically assigned to a Member Service Associate. This position would assume responsibility for vault balancing, branch cash orders and deliveries, and all MSA related record keeping. In addition, this position would coordinate MSA staffing schedules with the Branch Manager, regulate flow of traffic at teller windows, and participate in the opening and closing of the branch. This position would assist in supervising the MSA staff and those related activities. This position provides working leadership and guidance to Member Service Associates through assignment of work, schedules, coordination, providing technical guidance, checking results and review of assignment progress. This position will perform other duties as assigned.
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); Up to twelve months related experience and/or training; or equivalent combination of education and experience.
- Sales and Service abilities
- Training skills
- Cash handling
- Vault balancing
- Supervisory experience
- Interpersonal skills
- Communication skills
- Off-line, manual teller experience
___________________________________________________________________________________________________
Indirect Loan Underwriter/Processor (Full-Time ) – Columbus, IN – This position approves loans within the written limits set for the credit granting authority of the position. Will be responsible for implementing a professional sales environment with auto dealerships and be a direct contact for Indirect dealers. Will be responsible for maintaining compliance within the program. Responsible for approval/disapproval of loans generated via this program. The loan underwriter exercises discretion and independent judgment in their decision making. In addition, this position will review completed loan documents from dealers for funding. Ensure loan term, rate, conditions, security, lien and insurance documents are correct. Input loans into member accounts via the Velocity system and disburse proceeds and reserve monies to the dealer. Open accounts for new members generated through the Indirect Lending program.
- Daily approves or denies loan applications.
- Daily interacts and builds relationships with dealers involved in Indirect Lending while underwriting.
- Daily answers general inquiries from other branches, departments or public.
- Daily maintains compliance of Indirect Lending Program.
- Daily participates in funding operations by opening memberships, inputting data in Velocity.
- Daily supports a team commitment within the Indirect Department to accomplish department goals.
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); Three to five years related experience and/or training; or equivalent combination of education and experience.
- Organization Skills
- Accounting Skills
- Professional Communication Skills
- Relationship Management
- PC Skills – DNA, Microsoft XL, Dealer Track, Route One, Velocity
- Analytical Skills
____________________________________________________________________________________________________
Business Services Credit Analyst (Full-Time) – Columbus, IN – This position is responsible for credit analysis and credit approval memo for submission to loan committee and other related documents. Identifies and communicates to Commercial Loan Officers the financial, tax, and other documents required to complete accurate cash flow and financial credit analysis per Centra Credit Union Member Business Lending Policy. Credit Analyst assists the Commercial Loan Officers and Loan Committee Members to interpret financial data obtained from borrowers and guarantors. Credit Analyst is a direct contributor, along with the Commercial Loan Officers, in the thorough and accurate completion of Credit Approval Memos for submission to appropriate Loan Committee as defined by Policy, as well as Officer Memos to file and other related documents as the need arises. Credit Analyst is responsible for making explicit recommendations to Commercial Loan Officers and Loan Committees that result in strengthened credit relationships. Maintaining independence and objectivity at all times is critical to the success of this position. Assist the department in loan closings, loan prospecting, deposit prospecting, small business loan requests, and designing and building more efficient and higher quality operating processes.
The position requires skills, education/ training and experience in the following areas:
- Bachelor’s degree; Three to five years related experience and/or training; or equivalent combination of education and experience.
- Experiences in the above including: Financial statement and tax return knowledge (both personal and business), Experience with reviewing personal credit bureau reports, Understand business entity types and their difference as it relates to financial liability.
- Valid Driver’s License
- Strong organization skills, communication skills, PC skills, analytical and deductive reasoning.
____________________________________________________________________________________________________
Senior Financial Analyst (Full-Time) – Columbus, IN – This position will play a key role in financial reporting for the credit union. This team member will ensure complete, accurate, and timely completion of financial records for the credit union and will provide consultation and expert advice to management. This includes providing results in the proper context and explaining key metrics and trends. Investigates and resolves matters of significance on behalf of management, exercising discretion and independent judgment in decision making. This individual will execute other finance functions essential for measuring the goals & performance of the organization. Fulfills responsibilities of the position while maintaining a positive attitude and provides high level of internal service to assist other team members in providing exceptional internal and external service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Prepare, distribute, and provide analysis of monthly and quarterly management reports.
- Complete ad-hoc reporting/analysis assignments.
- Complete and submit monthly Board Reporting.
- Assists in preparation of budgets.
- Completes various external and internal reporting based on financial data extracts.
- Responsible for accurate and timely completion of the Call Report.
- Annually attends BSA/Compliance training and complies with all applicable requirements.
- Attends training conferences and webinars as assigned.
- Performs other duties as assigned.
The position requires skills, education/ training and experience in the following areas:
- Bachelor’s degree (B.A.) from four-year college or university in a Finance or Accounting related field. In addition to the academic requirement, the employee should have five or more years of related experience in Finance and/or Accounting. Experience with data extracts and running financial models is a plus.
- Organization Skills
- Accounting Skills
- Deductive Reasoning Skills
- Analytical Skills
- Technology Skills: Ability to utilize personal computer technology to perform accounting functions. This includes maintaining functional software knowledge of operating systems, spreadsheets, word processing, database, and other finance software. Possessing and maintaining the ability to leverage Microsoft Excel and Access to quickly and accurately produce reports.
_____________________________________________________________________________________________________________
Don’t see the perfect position right now? We’re growing and adding new positions all the time. Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra. It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family! Thanks for thinking of us for your career. Click the button to apply now. EMPLOYMENT APPLICATION Centra is an Equal Opportunity Employer.