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When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra Team Member, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!

Who We’re Looking For

You might be a good fit for our culture if you are:

  • Friendly and helpful
  • Service oriented
  • Comfortable in a fast-paced environment
  • Positive, passionate, and accountable

Benefits

Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.

Benefits for Full and Part-Time Team Members

  • Paid Vacation
  • Paid Personal Time
  • Paid Family & Community Time
  • Paid Parental & Elder Care Time Off
  • Paid Holidays (9 full & 2 half)
  • Paid Bereavement
  • 401-K (with company matching)
  • HSA Accounts
  • Bonus programs, including Partners in Performance Program
  • Employee Assistance Program

Additional Benefits for Full-Time Team Members

  • Comprehensive Medical/Dental/Vision
  • Employer Paid Life, ADD & Short/Long Term Disability Insurance
  • Tuition Reimbursement

Available Positions

Member Service Associate (Full-Time) – New Albany and Salem, IN – Individuals often begin their career with Centra as a Member Service Associate (Teller); this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).

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Member Service Associate (Part-Time) – Scottsburg Walmart, IN – Individuals often begin their career with Centra as a Member Service Associate (Teller); this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).

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Branch Sales Manager (Full-Time) – Jeffersonville, IN – This position oversees the efficient and effective management of a branch office.  Responsible for branch management which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure.

  • Assess sales/service effectiveness of the branch on an ongoing basis.  Develop and implement strategies to continuously improve performance.
  • Monitor and deliver key product/service/sales goals and results within branch to ensure profitable and sound business practices for the Credit Union.
  • Conduct business development activities as a way to promote growth and development of the branch.
  • Analyze, justify, recommend and implement changes in operations to enhance productivity and sales/service delivery.
  • Create and maintain a marketing/service promotion environment within the branch in cooperation with the Credit Union marketing department and management.
  • Create and maintain a strong sales program within the branch to assure delivery of key results.  Assure accurate and timely administration and reporting of sales tracking and results including Sales Worksheets.
  • Serve as the lending manager for the branch with overall responsibility for the lending production and processes.
  • Perform all aspects of lending processes including but not limited to full application processing, collateral valuation, underwriting, document preparation, loan closing, file maintenance, and lien perfection.
  • Serve as the savings manager for the branch with overall responsibility for the savings production and processes.
  • Perform member sales representative, teller, and other duties for the branch as needed.

The position requires skills, education/ training and experience in the following areas:

  • Associate’s degree required.
  • Three to five years related experience and/or training.
  • Equivalent combination of education and experience may be considered.

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Member Service Representative (Full-Time) – Salem, IN – This position will serve as primary member sales and service delivery for the branch.  This position will perform other duties including operation of a Teller window.  Primary responsibilities include, but are not limited to:

  • Serving as primary contact with members for all service and sales requests and inquiries.
  • Opening and maintenance of all deposit, loan, and electronic products and services.
  • Proactively generate loan production through the identification, solicitation, application taking, and closing duties associated with all types of consumer loan products.
  • Achieving assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals
  • Balancing cash drawers to receipt and disbursing transactions received each day.

The position requires skills, education/ training and experience in the following areas:

  • Identify and uncover member financial needs
  • Delivery World Class Sales and Service
  • Communications internally and externally
  • Organization and general self-development
  • PC Skills
  • Accounting and other Analytical Skills
  • Cash Handling Skills

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Systems Engineer – Network (Full-Time) – Columbus, IN – This position oversees various activities surrounding information technology including, but not limited to systems analysis and design, hardware and software acquisition, installation, testing, training, maintenance, and ongoing technical support.  Provides expert technical skills and management on various information technology projects and initiatives.  Provides consultation or expert advice to senior management.  Assists the AVP of Network Infrastructure with development and implementation of strategic and tactical technology solutions.

The responsibilities of the position include, but are not limited to:

  • Cisco Route/Switching management and administration
  • VMware Networking management and administration
  • Wireless management and administration
  • Firewall management and administration
  • VMware Administration
  • Windows server 2012-2016 administration
  • Backup management and administration
  • Assists with Cisco UCCX Administration
  • Assists with Microsoft Exchange administration
  • Assists with Core Banking Infrastructure Administration
  • Installs and maintains software and hardware, diagnoses and corrects issues, defines and implements new system improvements with the goal of maximizing member services
  • Plans and projects future upgrades and increases in computing capacity
  • Purchases equipment from outside vendors as needed
  • Provides technical assistance for tier 3 issues.
  • Provides after hours and weekend support for critical networking issues.
  • Provides technical expertise in the design, maintenance and automation of reporting
  • Network security

The position requires skills, education/ training and experience in the following areas:

  • Bachelor’s degree (B.A.) from 4-year college or university; five to eight years related experience and/or training; or equivalent combination of education and experience.
  • Networking
  • Wireless
  • Routing protocols
  • Microsoft Windows server operating systems
  • Microsoft Exchange
  • Security
  • Storage
  • Cisco Call Manager, CCX and Unity
  • Disaster Recovery
  • Network monitoring
  • Windows Active Directory and group policy

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Helpdesk Support Technician (Full-Time) – Columbus, IN – This position has primary responsibility for providing technical support to internal and external users.  The responsibilities of this position also include:

  • Answers helpdesk calls and attempts problem resolution
  • Performs initial assessment and troubleshooting of online service tickets
  • Performs KACE ticket system administration
  • Effectively manages service tickets to ensure issues are resolved in a timely manner
  • Works effectively with other IT staff to ensure tickets are all being worked within the service level agreement
  • Documents solutions in the service desk knowledgebase
  • Perform installation, repairing, upgrading, and troubleshooting of PC desktops
  • Provide Tier I/II support for systems, applications and hardware issues
  • Other duties as assigned

The position requires skills, education/ training and experience in the following areas:

  • High School diploma or General Education Degree (GED)
  • One to three years computer related experience and/or training
  • Equivalent combination of education/experience may be considered
  • A+ and Net+ Certifications preferred
  • Member relation, telephone, problem solving and communication skills

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Contact Center Service Agent II (Full-Time) – Columbus, IN – This position is responsible for positive member experience delivery through service to sales performance that occurs primarily through interaction with members over the phone, online, by fax or mail using various desktop applications and best practices.  Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.  Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs.  Performs account opening, closing, payment processing, maintenance functions, and technical troubleshooting for all types of products and services.  Practice empowered decision-making skills to best resolve escalated member issues and problems and serve members and the rest of the Credit Union Team.  Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.

The position requires skills, education/ training and experience in the following areas:

  • Associate degree or high school diploma or general education degree (GED) with one to three years related experience (contact center experience preferred) and/or training; or equivalent combination of education and experience.
  • Accounting, organization, analytical and deductive reasoning skills
  • Excellent computer skills
  • Interpersonal skills and superior communication, particularly via phone, email and internet
  • Member service and sales skills
  • Tremendous time management

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Staff Accountant (Full-Time) – This position assists with preparation of all monthly financial reports and detail summaries, general ledger setup, maintenance, reconciliations, and staff training development.  Assists with cost accounting by product and member.  Performs specialized accounting in areas of mortgage lending, indirect lending costs, and investments.  Assists with member and branch inquiries, wire transfers, and procedures within the department.

The responsibilities of the position include, but are not limited to:

  • Oversees month end reconciliation process.
  • Daily performs proof posting & balancing routine.
  • Serves as a lead for Investment Accounting as well as other ledger posting.
  • Monthly, serves as a lead for Centra Financial Services and Centra Foundation Accounting.
  • Daily answers & processes teller/branch inquiries & errors.
  • Serves as backup by assisting in ledger account setup and mapping for financial reports.
  • Daily monitors Federal Reserve administration & end-of-day balances along with quarterly administration audit.
  • Weekly performs cash letter research.
  • Backs up staff as needed in the following areas: accounts payable, posting for credit cards, balancing trailer totals to the general ledger, checks disbursed and checkmate clearings.
  • Monthly completes reconciliations & related follow-up, as well as monitoring the reconciliation process with other staff.
  • Monthly assists with month-end routines for Centra Credit Union

This position requires skills, education/training and experience in the following areas:

  • Bachelor’s degree (B. A.) from a four-year college or university; two to five years related experience and/or training; or equivalent combination of education and experience.
  • Organization Skills
  • Accounting Skills
  • Deductive Reasoning Skills
  • Analytical Skills
  • Technology Skills: ability to utilize current personal computer technology to perform accounting functions.  This includes maintaining functional software knowledge of operating systems, spreadsheets, word processing and other accounting software.

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Accounting Specialist (Full-Time) – This position assigns correct general ledger account numbers and vendor codes to invoices.  Pay all properly approved Credit Union invoices allocating properly to branches.  Discuss with vendors questions about bills to be paid or already paid.   Resolve various types of inquiries from branch and other department personnel.

The responsibilities of the position include, but are not limited to:

  • Daily conducts business transactions and answers general inquiries via telephone with vendors or fellow employees.
  • Daily pay credit union invoices and accounts payable.
  • Daily monitors internal accounts to run entries for invoices that come out through ACH.
  • Daily sets up vendors through Internet sites to pay invoices.
  • Monthly post month end financial data.
  • Monthly order accounting supplies.
  • Annually processes 1099’s to vendors and remits documentation to Federal Reserve.
  • Annually attends BSA/Compliance training and complies with all applicable requirements.
  • Reconcile the check register with bank statements.
  • Back up indirect dealer payments.
  • All other duties as assigned.

This position requires skills, education/training and experience in the following areas:

  • High school diploma or general education degree (GED); Up to twelve months related experience and/or training; or equivalent combination of education and experience.
  • Organization Skills
  • Accounting Skills
  • Deductive Reasoning Skills
  • PC Skills
  • General Ledger System – Back Office and Front Office
  • Excel
  • Webxtender
  • Internet Explorer
  • Fedline Advantage
  • Prologue
  • DNA

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Don’t see the perfect position right now? We’re growing and adding new positions all the time.   Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra.  It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family!  Thanks for thinking of us for your career.

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Interested applicants are encouraged to download the Employment Application or stop by your nearest branch to pick up an application. This PDF is a fillable form, and can be completed and signed electronically. When complete, email to hrrecruiting@centra.org.

Employment Application (PDF)

Fillable form features may require the latest version of Adobe Acrobat Reader DC, download for free > get.adobe.com

If you’re unfamiliar with fillable forms, you can download, print and fill out the application manually, then email to hrrecruiting@centra.org or mail to: Human Resources, Centra Credit Union, PO Box 789, Columbus, IN 47202.

Centra is an Equal Opportunity Employer.