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When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra Team Member, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!

Who We’re Looking For

You might be a good fit for our culture if you are:
  • Friendly and helpful
  • Service oriented
  • Comfortable in a fast-paced environment
  • Positive, passionate, and accountable

Benefits

Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.

Benefits for Full and Part-Time Team Members

  • Paid Vacation
  • Paid Personal Time
  • Paid Family & Community Time
  • Paid Parental & Elder Care Time Off
  • Paid Holidays (9 full & 2 half)
  • Paid Bereavement
  • 401-K (with company matching)
  • HSA Accounts
  • Bonus programs, including Partners in Performance Program
  • Employee Assistance Program

Additional Benefits for Full-Time Team Members

  • Comprehensive Medical/Dental/Vision
  • Employer Paid Life, ADD & Short/Long Term Disability Insurance
  • Tuition Reimbursement

Available Positions

Member Service Associate (Full-Time) – Columbus, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
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Member Service Associate(Part-Time) – Columbus and Jeffersonville, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
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Indirect Loan Underwriter/Processor (Full-Time ) – Columbus, IN – This position approves loans within the written limits set for the credit granting authority of the position. Will be responsible for implementing a professional sales environment with auto dealerships and be a direct contact for Indirect dealers. Will be responsible for maintaining compliance within the program. Responsible for approval/disapproval of loans generated via this program. The loan underwriter exercises discretion and independent judgment in their decision making. In addition, this position will review completed loan documents from dealers for funding. Ensure loan term, rate, conditions, security, lien and insurance documents are correct. Input loans into member accounts via the Velocity system and disburse proceeds and reserve monies to the dealer. Open accounts for new members generated through the Indirect Lending program.

  • Daily approves or denies loan applications.
  • Daily interacts and builds relationships with dealers involved in Indirect Lending while underwriting.
  • Daily answers general inquiries from other branches, departments or public.
  • Daily maintains compliance of Indirect Lending Program.
  • Daily participates in funding operations by opening memberships, inputting data in Velocity.
  • Daily supports a team commitment within the Indirect Department to accomplish department goals.    

The position requires skills, education/ training and experience in the following areas:   

  • High school diploma or general education degree (GED); Three to five years related experience and/or training; or equivalent combination of education and experience.
  • Organization Skills
  • Accounting Skills
  • Professional Communication Skills
  • Relationship Management
  • PC Skills – DNA, Microsoft XL, Dealer Track, Route One, Velocity
  • Analytical Skills

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Contact Center Interactive Service Agent
(Full-Time ) – Columbus, IN – This position is responsible for delivering a positive member experience through service to sales performance that occurs primarily via interaction with members through an interactive teller machine (ITM). The ITM is a video monitor and computer system connecting team members to our members who are utilizing the ITM at various Centra locations. This position is responsible for engaging members remotely and serving their financial needs through promoting Credit Union products and services.  Primary responsibilities include, but are not limited to processing efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to:

  • Provide engaging service to our members by consistently displaying our core competencies and service standards (Be a Rock, Be Synced, Be Fun, Be a Team, Be Wow).
  • Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to: Account transactions including but not limited to deposits, withdrawals, transfers, loan payments, and check cashing.
  • Identify and respond to account inquiries and questions.
  • Adherence to applicable security, member identification, and fraud prevention procedures and policies. Assure member identification is handled according to Centra policies for all transactions.
  • Identify and uncover members’ explicit needs and emerging needs by actively listening, cognitive thinking, and being knowledgeable of Centra’s products, services, and processes.
  • Identify, refer, and coordinate opportunities for additional sales and service.

The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:

  • High school diploma or general education degree (GED). Prior experience in a retail service environment or banking or related call center preferred.
  • Ability to speak clearly and succinctly through a microphone, while conveying a positive tone. Must be comfortable, professional, and friendly on camera. Must be able to handle high volume transactions in a fast-paced video financial services environment.
  • Must be able to learn and use a variety of software applications such as Microsoft Office, Video Banking, Centra’s core processing system (DNA). Must have accurate keyboarding skills.
  • Ability to multi-task by operating multiple monitors and soft-ware systems at the same time. Organization and time management skills

Note:

  • Candidates for this position will have a portion of the interview via video.
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Contact Center Interactive Service Agent II (Full-Time) – Columbus, IN – This position is responsible for delivering a positive member experience through service to sales performance that occurs primarily via interaction with members through an interactive teller machine (ITM). The ITM is a video monitor and computer system connecting team members to our members who are utilizing the ITM at various Centra locations. The ISA II is a player/coach, in addition to being an ITS Agent they coach team members to obtain goals, help address member escalated concerns or questions, provide sup-port on ITM issues and support management in day to day activities including but not limited to scheduling, backup support, and communication. Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to:

  • Provide engaging service to our members by consistently displaying our core competencies and service standards (Be a Rock, Be Synced, Be Fun, Be a Team, Be Wow). 
  • Process efficiently and accurately a variety of transactions via remote technology for our members this includes but is not limited to: Account transactions including but not limited to deposits, withdrawals, transfers, loan payments, and check cashing. 
  • Identify and respond to account inquiries and questions. 
  • Adherence to applicable security, member identification, and fraud prevention procedures and policies. Assure member identification is handled according to Centra policies for all transactions. 
  • Identify and uncover members explicit needs and emerging needs by actively listening, cognitive thinking, and being knowledgeable of Centra’s products, services, and processes. 
  • Identify, refer, and coordinate opportunities for additional sales and service.

The position requires skills, education/ training and experience; or equivalent combination of education and experience in the following areas:

  • High school diploma or general education degree (GED). Prior experience in a retail service environment or banking or related call center preferred. 
  • Ability to speak clearly and succinctly through a microphone, while conveying a positive tone. Must be comfortable, professional, and friendly on camera. Must be able to handle high volume transactions in a fast-paced video financial services environment.
  • Must be able to learn and use a variety of software applications such as Microsoft Office, Video Banking, Centra’s core processing system (DNA). Must have accurate keyboarding skills. 
  • Ability to multi-task by operating multiple monitors and soft-ware systems at the same time. Organization and time management skills

Note:

  • Candidates for this position will have a portion of the interview via video, TME will assist candidates with this.

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Marketing Communications Manager (Fulltime) – Columbus, IN – The Marketing Communications Manager will be responsible for Centra’s internal and external communications strategy, brand voice, and mass media campaign strategy. The right candidate for the Marketing Communications Manager position will be focused on constant improvement, developing meaningful reporting, and upholding consistent messaging in advertising and corporate communications

  • Coordinating with media buyers to develop strategies for media placements and messaging, and coordinating needs with the Marketing Team
  • Provide strategy and oversight of all internal and external communications to ensure effectiveness and brand consistency.
  • Continually review the Experiencing Centra Online (E.C.O.) intranet portal to identify opportunities for improvement and increased engagement
  • Report out to VP Marketing, CXO and AVP Network Infra-structure on E.C.O. change requests.
  • Provide monthly reporting on E.C.O. usage
  • Carrying out supervisory responsibilities in accordance with the Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Makes recommendations of employees for promotion/advancement, disciplinary actions, firing, etc. Set work schedules for staff.

The position requires skills, education/ training and experience in the following areas:

  • Bachelor’s Degree with emphasis in communications, business, or equivalent and three to five years of related experience OR the equivalent combination of experience and/or training. Supervisory experience strongly preferred.
  • Ability to effectively present information and respond to questions with management, Board of Directors and general public. Work involves extensive personal contact with members of the Board of Directors, community leaders, business leaders, and internal managers.
  • Organization Skills
  • Leadership Skills
  • Team Building
  • Time Management Skills
  • Communication Skills
  • Microsoft programs
  • Project management programs

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Mortgage Loan
Originator (Full-Time) – Columbus, IN – This position interviews and counsels prospective members regarding residential mortgage and consumer products.  Takes mortgage applications and cross sells consumer products.  Maintains an on-going relationship with local realtors.  Attends real estate community meetings and participates in special promotional events to promote the credit union.

  • The responsibilities of the position include, but are not limited to:
  • Achieve personal production budget for residential mortgage loans.
  • Takes new mortgage loan applications, cross sells consumer products and interviews members regarding mortgage loan requests.
  • Informs members and realtors of loan application status.
  • Monthly attends outside association meetings for purpose of self-development and assists in representing the credit union at realtor meetings.
  • Calls on realtors in targeted geographic market area for the purpose of soliciting mortgage loans for the credit union.
  • Prepares and delivers open house information sheets and mortgage rate sheets to realtors’ open house weekly.
  • Identifies and generates leads for new business partners through cold calls, direct mailings, and branch referrals.
  • Organizes with business partners to sponsor events within that introduce the credit union to potential members and creates opportunities for membership sign-up events within the business partners’ premises.
  • Maintains a close working relationship with branch managers.

 This position requires skills, education/training and experience in the following areas:

  • One to three year’s related experience and/or training.  Equivalent combination of education and experience, may be considered
  • This position requires an Associate’s degree (A. A.) or equivalent from two-year college or technical school
  • Mortgage Lending Knowledge
  • Secondary Market Background
  • Requires interpersonal, sales, analytical, public speaking, organization and PC skills
  • NMLS Registration (or ability to receive) and have a valid Driver’s License

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Business Services Credit Analyst
(Full-Time) – Columbus, IN – This position is responsible for credit analysis and credit approval memo for submission to loan committee and other related documents.  Identifies and communicates to Commercial Loan Officers the financial, tax, and other documents required to complete accurate cash flow and financial credit analysis per Centra Credit Union Member Business Lending Policy.  Credit Analyst assists the Commercial Loan Officers and Loan Committee Members to interpret financial data obtained from borrowers and guarantors.  Credit Analyst is a direct contributor, along with the Commercial Loan Officers, in the thorough and accurate completion of Credit Approval Memos for submission to appropriate Loan Committee as defined by Policy, as well as Officer Memos to file and other related documents as the need arises.  Credit Analyst is responsible for making explicit recommendations to Commercial Loan Officers and Loan Committees that result in strengthened credit relationships.  Maintaining independence and objectivity at all times is critical to the success of this position.  Assist the department in loan closings, loan prospecting, deposit prospecting, small business loan requests, and designing and building more efficient and higher quality operating processes.

The position requires skills, education/ training and experience in the following areas:

  • Bachelor’s degree; Three to five years related experience and/or training; or equivalent combination of education and experience.
  • Experiences in the above including: Financial statement and tax return knowledge (both personal and business), Experience with reviewing personal credit bureau reports, Understand business entity types and their difference as it relates to financial liability.
  • Valid Driver’s License
  • Strong organization skills, communication skills, PC skills, analytical and deductive reasoning.

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Branch Sales Manager (Full-Time) – Sellersburg, IN – The Branch Sales Manager oversees the efficient and effective management of a branch office.  Responsible for branch management which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Assess sales/service effectiveness of the branch on an ongoing basis.  Develop and implement strategies to continuously improve performance.
  • Monitor and deliver key product/service/sales goals and results within branch to ensure profitable and sound business practices for the Credit Union.
  • Conduct business development activities as a way to promote growth and development of the branch.
  • Create and maintain a marketing/service promotion environment within the branch in cooperation with the Credit Union marketing department and management.
  • Create and maintain a strong sales program within the branch to assure delivery of key results. 
  • Serve as the lending manager for the branch with overall responsibility for the lending production and processes.
  • Perform all aspects of lending processes including but not limited to full application processing, collateral valuation, underwriting, document preparation, loan closing, file maintenance, and lien perfection. 
  • Serve as the savings manager for the branch with overall responsibility for the savings production and processes.
  • Perform member sales representative, teller, and other duties for the branch as needed.

The position requires skills, education/ training and experience in the following areas:

  • Associate’s degree required
  • Three to five years related experience and/or training
  • Equivalent combination of education and experience may be considered

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Senior Financial Analyst 
(Full-Time) – Columbus, IN – This position will play a key role in financial reporting for the credit union.  This team member will ensure complete, accurate, and timely completion of financial records for the credit union and will provide consultation and expert advice to management.  This includes providing results in the proper context and explaining key metrics and trends.  Investigates and resolves matters of significance on behalf of management, exercising discretion and independent judgment in decision making.  This individual will execute other finance functions essential for measuring the goals & performance of the organization.  Fulfills responsibilities of the position while maintaining a positive attitude and provides high level of internal service to assist other team members in providing exceptional internal and external service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Prepare, distribute, and provide analysis of monthly and quarterly management reports.
  • Complete ad-hoc reporting/analysis assignments.
  • Complete and submit monthly Board Reporting.
  • Assists in preparation of budgets.
  • Completes various external and internal reporting based on financial data extracts.
  • Responsible for accurate and timely completion of the Call Report.
  • Annually attends BSA/Compliance training and complies with all applicable requirements.
  • Attends training conferences and webinars as assigned.
  • Performs other duties as assigned.

The position requires skills, education/ training and experience in the following areas:

  • Bachelor’s degree (B.A.) from four-year college or university in a Finance or Accounting related field.  In addition to the academic requirement, the employee should have five or more years of related experience in Finance and/or Accounting.  Experience with data extracts and running financial models is a plus.
  • Organization Skills
  • Accounting Skills
  • Deductive Reasoning Skills
  • Analytical Skills
  • Technology Skills:  Ability to utilize personal computer technology to perform accounting functions.  This includes maintaining functional software knowledge of operating systems, spreadsheets, word processing, database, and other finance software.  Possessing and maintaining the ability to leverage Microsoft Excel and Access to quickly and accurately produce reports. 
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Staff Accountant (Full-Time) – Columbus, IN – This position assists with preparation of all monthly financial reports and detail summaries, general ledger setup, maintenance, reconciliations, and staff training development.  Assists with cost accounting by product and member.  Performs specialized accounting in areas of mortgage lending, indirect lending costs, and investments.  Assists with member and branch inquiries, wire transfers, and procedures within the department. The responsibilities of the position include, but are not limited to:
  • Oversees month end reconciliation process.
  • Daily performs proof posting & balancing routine.
  • Serves as a lead for Investment Accounting as well as other ledger posting.
  • Monthly, serves as a lead for Centra Financial Services and Centra Foundation Accounting.
  • Daily answers & processes teller/branch inquiries & errors.
  • Serves as backup by assisting in ledger account setup and mapping for financial reports.
  • Daily monitors Federal Reserve administration & end-of-day balances along with quarterly administration audit.
  • Weekly performs cash letter research.
  • Backs up staff as needed in the following areas: accounts payable, posting for credit cards, balancing trailer totals to the general ledger, checks disbursed and checkmate clearings.
  • Monthly completes reconciliations & related follow-up, as well as monitoring the reconciliation process with other staff.
  • Monthly assists with month-end routines for Centra Credit Union
This position requires skills, education/training and experience in the following areas:
  • Bachelor’s degree (B. A.) from a four-year college or university; two to five years related experience and/or training; or equivalent combination of education and experience.
  • Organization Skills
  • Accounting Skills
  • Deductive Reasoning Skills
  • Analytical Skills
  • Technology Skills: ability to utilize current personal computer technology to perform accounting functions.  This includes maintaining functional software knowledge of operating systems, spreadsheets, word processing and other accounting software.
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Don’t see the perfect position right now? We’re growing and adding new positions all the time.   Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra.  It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family!  Thanks for thinking of us for your career.
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Centra is an Equal Opportunity Employer.