When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra Team Member, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!
Who We’re Looking For
You might be a good fit for our culture if you are:
- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate and accountable
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.
For Full-Time Team Members
For Full-Time and Part-Time Team Members
|Comprehensive Medical/Prescription (3 plans)||Paid Holidays (9 full & 2 half)|
|Comprehensive Dental||Paid Vacation|
|Vision||Paid Family & Community Time|
|Paid Personal Time||401-K (with company matching)|
|Employer Paid Life Insurance & ADD||Internal Promotions|
|Employer Paid Short & Long Term Disability||Recruiting Referral Bonus|
|Flex Spending||Compassion Care|
|Tuition Reimbursement||Paid Parental & Elder Care Time Off|
|Civic Service – Time Off|
|Professional Image Loans|
|Reward & Recognition Programs|
|Employee Assistance Program|
|Partners in Performance Program|
Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
Member Service Associate (Part-Time) – Columbus, Clarksville, Edinburgh, Madison, New Albany, Scottsburg, Shelbyville and Sellersburg, IN
Member Service Associate (Full-Time) – Columbus, Clarksville, and North Vernon, IN
Member Service Representative (Full-Time) – Jeffersonville, IN – This position is responsible for being the primary contact with members for all service and sales needs. They will open and maintain all deposit, loan and electronic products and services. An MSR will also proactively generate loans through the identification, solicitation and application taking and closing duties with all types of consumer loan products. An MSR will be required to achieve assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals.
Contact Center Service Agent I (Part-Time) – Columbus, IN or Jeffersonville, IN – This position is responsible for connecting with our members over the phone, on the internet, by fax or mail, and will use various computer programs and applications. This position will help answer questions and resolve concerns, as well as other service tasks, for instance opening accounts, closing accounts, conducting withdrawals and deposits. Service Agents will also educate members on products and services that may benefit them. The successful candidate for a Service Agent position must have a high school diploma or GED, and a strong commitment to exceptional service.
Transaction Processing Associate (Part-Time) – Columbus, IN – This position will provide general support for all areas of the Transaction Processing Department. This position could be trained to perform any functions within the transaction processing area to include check, ACH, wire, mobile and check capture or courtesy pay/negative balance processing. Other functions will include accounting, research, and data entry duties as well as answering general account inquires, processing account transactions and serving as receptionist.
Branch Sales Manager – Clarksville, IN and New Albany, IN – This position is responsible for overseeing the efficient and effective management of a branch office. Responsible for branch management, which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure, and will perform all aspects of lending processes.
The successful candidate for a Branch Sales Manager must have:
- Three or more years of previous financial and lending experience
- A successful history of mentoring and motivating teams
- A proven history of providing exceptional customer service and sales
- Excellent communication skills
- A business degree from an accredited college or university
- Equivalent combinations of education and experience will be considered
Staff Accountant – Columbus, IN – This NEW position assists with preparation of all monthly financial reports and detail summaries, general ledger setup, maintenance, reconciliations, and staff training development. Assists with cost accounting by product and member. Performs specialized accounting in areas of mortgage lending, indirect lending costs, and investments. Assists in the supervision of three staff in the Accounting Department. Assists with member and branch inquiries, wire transfers, and procedures within the department. Assists with the month end reconciliation process.
Systems Administrator / Analyst – Columbus, IN – This NEW position is responsible for implementation, administration and maintenance of multiple applications and systems in addition to providing a professional level of technical support to internal users, as well as supporting the Help-desk. Provides project management support for activities surrounding software applications and hardware projects including, but not limited to analysis, deployment, acquisition, installation, testing, and training. Ensures assigned projects are completed with quality and in a timely manner.
Director of Member Experience – Columbus, IN – This NEW position is responsible for developing strategies and action plans that drive a continuously improving member experience and engagement delivery aligned with Centra’s Vision and Mission. Create a persistent focus on the member experience, leading and motivating all team members to work together for optimal member experience delivery. Advocate and champion seamless member experience across channels, platforms, functions, lines of business and workgroups. Responsible for measurement, analysis, reporting, and execution of initiatives and action items to achieve this objective. Responsible for journey mapping and developing strategy recommendations concerning all member touchpoints and experiences, both external and internal. Lead and sponsor cross departmental initiatives impacting all aspects of the internal and external service and touchpoint experiences, including human and technological interactions, working collaboratively with Marketing and all other departments. Maintain efficiency and accuracy within the department and ensure laws and policies are adhered to while delivering high quality, timely execution.
Interested applicants are encouraged to download the Employment Application. This PDF is a fillable form, and can be completed and signed electronically. When complete, email to firstname.lastname@example.org.
Fillable form features may require the latest version of Adobe Acrobat Reader DC, download for free > get.adobe.com
If you’re unfamiliar with fillable forms, you can download, print and fill out the application manually, then email to email@example.com or mail to: Human Resources, Centra Credit Union, PO Box 789, Columbus, IN 47202.
Centra is an Equal Opportunity Employer.