Who We’re Looking For
You might be a good fit for our culture if you are:- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate, and accountable
Benefits
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.Benefits for Full and Part-Time Team Members
- Paid Vacation
- Paid Personal Time
- Paid Family & Community Time
- Paid Parental & Elder Care Time Off
- Paid Holidays (9 full & 2 half)
- Paid Bereavement
- 401-K (with company matching)
- HSA Accounts
- Bonus programs, including Partners in Performance Program
- Employee Assistance Program
Additional Benefits for Full-Time Team Members
- Comprehensive Medical/Dental/Vision
- Employer Paid Life, ADD & Short/Long Term Disability Insurance
- Tuition Reimbursement
Available Positions
Mail Clerk (Part-Time) – Columbus, IN – This position daily picks up, transports, sorts and delivers all mail (both inter-office and from the post office) between the branches in our Columbus, IN. market. Each morning, collects and prepares any outgoing mail within our National Road facility. Assists in stocking supply room shelves and filling and preparing supply orders for distribution to branches. Assists with maintaining company van. Delivers supply orders as needed. Provides auto when needed. Assumes other duties as assigned.
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); no experience required.
- Organization Skills
- Time Management Skills
- Inventory Control
- Mailroom Functions
CERTIFICATES, LICENSES, REGISTRATIONS
- Drivers License
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Member Service Associate (Full-Time) – Carmel, IN – This position is responsible for positive member experience delivery through service performance. Responsible for meeting and servicing the financial needs of all members through processing account and service transactions as well as promoting and selling Credit Union products and services based upon member needs. Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members. Meet or exceed key product/service/sales goals within branch to ensure profitable and sound business practices for the Credit Union. Perform routine member account transactions including but not limited to deposits, withdrawals, transfers, cash advances, loan payments, check cashing, sale of negotiable instruments, and cash exchanges. Perform administrative functions while assisting members such as check orders, plastic card applications, address changes, ACH or payroll deduction forms, dispute forms, stop payment requests, statement requests, check copy requests, etc.
The position requires skills, education/ training and experience in the following areas:
- One to three years related experience and/or training
- Sales and Service abilities
- Member relations
- Communications/Telephone
- Cash handling
- Valid Driver’s License
- Organization and time management
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Member Service Associate (Part-Time) – Columbus, IN – This position is responsible for positive member experience delivery through service performance. Responsible for meeting and servicing the financial needs of all members through processing account and service transactions as well as promoting and selling Credit Union products and services based upon member needs. Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members. Meet or exceed key product/service/sales goals within branch to ensure profitable and sound business practices for the Credit Union. Perform routine member account transactions including but not limited to deposits, withdrawals, transfers, cash advances, loan payments, check cashing, sale of negotiable instruments, and cash exchanges. Perform administrative functions while assisting members such as check orders, plastic card applications, address changes, ACH or payroll deduction forms, dispute forms, stop payment requests, statement requests, check copy requests, etc.
The position requires skills, education/ training and experience in the following areas:
- One to three years related experience and/or training
- Sales and Service abilities
- Member relations
- Communications/Telephone
- Cash handling
- Valid Driver’s License
- Organization and time management
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Contact Center Service Agent (Full-Time) – Columbus, IN – This position is responsible for positive member experience delivery through consecutive sales and service performance that occurs primarily through interaction with members over the phone, on the Internet, by fax or mail using various desktop applications and best practices. Responsible for meeting and serving the financial needs of all members through promoting and selling Credit Union products and services based upon member needs. Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member. Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs. Performs account opening, closing, payment processing, mail payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services. Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team. Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.
Primary responsibilities include, but are not limited to:
- Provide information on Credit Union services or policies including but not limited to eligibility for membership, types of Credit Union products and services, proper disclosures, insurance on loans, loan policy and interest rates, current dividend rates, locations, office hours, and phone numbers.
- Actively participate with members in troubleshooting Centra Phone, CentraLink, Billpayer, CU Rewards, Credit Card Login, Gift and Reloadable Cards issues and mobile banking and remote deposit.
- Assist members with documents relating to wire transfers, debit disputes, estate/trust handling of deceased member’s accounts, power of attorney, IRAs, and CDs.
- Explain loan and savings programs to members, evaluate their needs and recommend options.
- Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members.
- Encourage and develop cooperation within the organization to ensure a team effort and positive member experience delivery.
- Comply with all Credit Union policies and procedures.
- Assist members with all general service needs
- Other duties as assigned
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); one to three years related experience (financial service experience preferred) and/or training; or equivalent combination of education and experience.
- Accounting, organization, analytical and deductive reasoning skills
- Excellent computer skills
- Interpersonal skills and superior communication, particularly via phone, email, and internet
- Member service and sales skills
- Tremendous time management
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Retail Administrator (Full-Time) – Central/Southern Markets, IN – This position is responsible for assisting the VPs of Retail Sales and Service with coordination of the day to day operation of processes in support of the various products and ancillary functions of multiple branches. Provides operational support to branches as needed. Responsible for overall branch administration which includes fulfillment of operations and team development duties and the maintenance of the branch in a safe and sound manner in compliance within policy and procedure. Responsible for assessing, documenting and implementing operational policies, procedures and processes as well as administering functional training programs in conjunction with appropriate departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Branch Operations/Optimization
- Responsible for overall Branch Administration for all Retail business units. Examples include, but are not limited to, the above description, as well as report administration and analytics, providing consultation and subject matters expertise to branches and cross functional projects regarding all areas of branch administration, products and services, as assigned.
- Serves as the primary representative for projects, events, and endeavors, directly or indirectly related to branch support or branches. Provides recommendations, documentation and implementation of new and revised procedures for efficient operations.
- Ensure the timeliness, quality, compliance and consistency of branch administration and alignment with Centra’s policies and values. Apprises VPs of Retail Sales and Service of concerns or irregularities for determination of next steps.
Internal Controls
- Areas of focus but not limited to monitoring GLs-fraud trends-losses- cash balances – ATM/MSA over & short – collateral exceptions – aged OD’s expenses – compliance violations. Provide guidance, coaching and education based on these results. Review and provide guidance, coaching and education based on the results of independent control assessments and audits.
Operations/Servicing
- Work with various internal departments on identifying operational and/or service issues within the branches
- Ensure appropriate service standards are being met and problem resolution is being appropriately addressed.
The position requires skills, education/ training and experience in the following areas:
- Bachelor’s degree (B. A.) from four-year college or university . In addition to the academic requirement, the employee should have five or more years of related experience in Retail Banking or equivalent combination.
- Accounting skills
- Analytical skills
- Communication skills
- Deductive reasoning skills
- Interpersonal skills
- Member service skills
- Organization skills
- PC skills
- Sales skills
- Time management skills
- Leadership skills
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Mortgage Loan Processor (Full-Time) – Columbus, IN – This position is responsible for being the primary contact person to assist Mortgage Loan Originators with mortgage applications and or questions. Responsible for ordering, tracking and coordination of all materials from third party vendors. Responsible for the tracking and monitoring of all file documentation to ensure each mortgage loan file is complete and accurate. Responsible for preparing TRID required disclosures as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Daily works with the Mortgage Loan Originator answering questions and assisting them with the processing of a member’s loan file.
- Daily receives notification from the application system of submitted loans and follows up with each MLO in regard to the application advising of necessary documents needed etc. Submits applications to the Underwriter queue for rate locks, the initial credit review and final clear to close review. Daily orders and receives information from third party vendors and members, to be reviewed placed in file and updated in the LOS system.
- Daily coordinates the closing information with the Mortgage Loan Originator.
- Weekly prepares for and attends pipeline meetings with the Mortgage Loan Originator and occasionally could be called upon to make realtor visits and also attend mortgage related functions.
- Daily processes denied and withdrawn files and updates HMDA information on a file.
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); 2 years related experience and/or training; or equivalent combination of education and experience.
- Mortgage Lending Knowledge
- Deductive Reasoning Skills
- Accounting Skills
- Analytical Skills
- Organization Skills
- Communications Skills
- PC Skills
- Time Management Skills
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Team Member Experience Business Partner (Full-Time) – Columbus, IN – This position is responsible for cultivating and positively impacting the Team Member Experience through: Team Member Experience support and partner relations with the Centra family, Recruitment & Selection, Performance Management, and Team Member Experience (TME) Department initiatives and representations.
- Provides Business Partnering with team members and supervisors in assigned departments/LOB, provides information, coaching, and consulting on a wide range of team member topics such as leave of absences, support and investigation on team member related needs and concerns, performance development, counseling and disciplinary action, staffing, participation in LOB meetings, explanation of TME policies, programs, and procedures, provide resource information such as benefits or training, etc.
- Responsible for recruitment and selection process within line of business departments (all facets Internal and External including needs assessment, advertising, screening, interviews, collaboration with hiring manager to achieve goals, due diligence, extending some job offers, onboarding, maintenance of applicant tracking system, and all related Centra and all legal compliance.
- Coach and educate team members on various topics related to TME.
- Ensure strong recruitment practices to align with Centra’s culture, business needs, goals (including but not limited to TME time to hire and retention goals)
- Ensure the timeliness, quality, compliance and consistency of performance management and alignment with Centra’s policies and values. Apprises Director TME Business Partnerships of concerns or irregularities for determination of next steps.
- Supports TME related projects, events, and endeavors as directed by TME Director Business Partnerships and SVP of TME.
- Ensure compliance with all related employment laws and Centra policies and culture.
- Achieve or exceed the expected service standards while ensuring the integrity and clarity of the communication. e. ensuring professionalism and compassion while not avoiding difficult conversations.
- Reports to Director TME-Business Partnerships and works collaboratively with other TME Business Partners.
- TME related administrative duties for areas of responsibility (reports, system entries, etc.)
- Other Duties as Assigned.
The position requires skills, education/ training and experience in the following areas:
- Minimum of an Associate degree in Human Resource Management or related field and a minimum of three years as a human resource professional or related filed. Experience in business partnering, recruitment, performance development, and employment related compliance; or equivalent combination of education and experience
- Ability to communicate effectively with people both verbally and in writing (listens and understands problems and assist team members) at all levels as needed
- Robust coaching/consultative and collaboration skills
- Generalist level knowledge of Employment Law
- Competency in various aspects of motivation and emotional intelligence
- Administrative and organization skills
- Time management
- Deductive reasoning & investigatory skills
- PC adept with HRIS and Microsoft
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IT Help Desk Supervisor (Full-Time) – Columbus, IN – This position is responsible for supervising, directing and coordinating the development, configuration, testing, implementation and ongoing support of the end user computing environment, end user applications, peripherals and all other end user devices. This includes overseeing the various activities surrounding the IT Help Desk but not limited to end user support, end user computing setup and maintenance, end user software acquisition, installation, testing, training, maintenance, asset management, and ongoing technical support of the end user computing environment- Responsible for the ongoing advancement and development of the end user computing environment including research and recommendation of new technologies for all end user’s organization
- Responsible for tier II/III+ technical support including ITM Support. Back office and retail wireless support and branch connectivity.
- Responsible for Active Directory server end user daily administration.
- Responsible for O365 and exchange email daily administration and support.
- Responsible for all end user support, retail branch IT support, and back office support of the end user computing environment.
- Responsible for working on assigned audit findings and coming up with new solutions and recommendations.
- Responsible for the successful resolution of critical end user issues within SLA’s.
- Responsible for the security and remediation of the end user computing environment.
- Provides after hours and weekend help desk support on a rotational basis
- Attends training on an as needed and required basis
- Proactively ensure the highest levels of systems and applications availability
- Collaborate with lines of business to evaluate opportunities to implement or improve the end user computing environment.
The position requires skills, education/ training and experience in the following areas:
Bachelor’s degree (B. A.) from four-year college or university in IT or related field. In addition to the academic requirement, the employee should have 5+ years IT supervisory experience.
- Microsoft Office: Excel, Word, Access, PowerPoint
- Microsoft Windows server operating systems
- Microsoft Windows end user operating systems
- Networking
- Software life-cycle management
- IT Help Desk Management
- Asset life-cycle management
- Valid Driver’s License
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Don’t see the perfect position right now? We’re growing and adding new positions all the time. Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra. It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family! Thanks for thinking of us for your career. Click the button to apply now. EMPLOYMENT APPLICATION Centra Credit Union is an Equal Opportunity Employer.