When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra Team Member, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!

Who We’re Looking For

You might be a good fit for our culture if you are:

  • Friendly and helpful
  • Service oriented
  • Comfortable in a fast-paced environment
  • Positive, passionate, and accountable

Benefits

Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.

For Full-Time Team Members

For Full-Time and Part-Time Team Members

Paid Personal Time Paid Vacation
Comprehensive Medical/Dental/Vision Paid Family & Community Time
Employer Paid Life, ADD & Short/Long Term Disability Insurance Paid Parental & Elder Care Time Off
Tuition Reimbursement Paid Holidays (9 full & 2 half)
Paid Bereavement
401-K (with company matching)
HSA Accounts
Bonus programs, including Partners in Performance Program
Employee Assistance Program

Available Positions

Member Service Associate (Full-Time) – Columbus, Shelbyville, and Clarksville Walmart, IN.  Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required)

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Member Service Associate (Part-Time) – Columbus, Jeffersonville, Madison, New Albany, IN. and Jamestown, NY.  Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required)

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Contact Center Sales Representative (Full-Time) – Columbus, IN – This position is responsible for positive member experience through service and sales performance that occurs primarily through interaction with inbound/outbound member phone calls.  Responsible for meeting and serving the financial needs of all members through promoting and selling Credit Union products and services based upon member needs.  Responsible for providing member sales through cognitive thinking and actively listening to the needs of the member.  Responsible for managing activities to obtain monthly goals primarily focused around loan generation, new member development, checking and online banking growth.  Responsible for providing a positive experience at every point of contact internally or externally. Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team.  Responsible for proper communication over the phone, by fax or mail using various desktop applications and best practices.

The position requires skills, education/ training and experience in the following areas:

  • One to three years related experience and/or training
  • Equivalent combination of education and experience may be considered
  • Member service and sales skills with proven ability to achieve sales goals
  • Ability to spend a large amount of time on outbound phone calls
  • Strong verbal and written communication skills, including phone and email
  • Ability to effectively present information over the phone to members, prospects, and other employees of the organization

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Contact Center Service Agent (Full-Time and Part-Time) – Columbus, IN – This position is responsible for positive member experience delivery through consecutive sales and service performance that occurs primarily through interaction with members over the phone, on the Internet, by fax or mail using various desktop applications and best practices.  Responsible for meeting and serving the financial needs of all members through promoting and selling Credit Union products and services based upon member needs.  Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.  Performs account opening, closing, payment processing, mail payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services.

  • High school diploma or general education degree (GED)
  • One to three years related experience or equivalent combination of education and experience
  • Financial service experience preferred

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Assistant Branch Manager (Full-Time) – Scottsburg, IN – Walmart location.  This position assists the manager in overseeing the efficient and effective management of a branch office.  Participates in overall branch management which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure.

The position requires skills, education/ training and experience in the following areas:

  • One to three years related experience and/or training.
  • Requires communication, interpersonal, member service, organization, sales, time management, leadership, planning, budgeting, training/development, and lending skills.

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Helpdesk Support Technician (Full-Time) – Columbus, IN – This position has primary responsibility for providing technical support to internal and external users. The responsibilities of this position also include:

  • Answers helpdesk calls and attempts problem resolution
  • Performs initial assessment and troubleshooting of online service tickets
  • Performs KACE ticket system administration
  • Effectively manages service tickets to ensure issues are re-solved in a timely manner
  • Works effectively with other IT staff to ensure tickets are all being worked within the service level agreement
  • Documents solutions in the service desk knowledgebase
  • Perform installation, repairing, upgrading, and trouble-shooting of PC desktops
  • Provide Tier I/II support for systems, applications and hard-ware issues
  • Other duties as assigned

The position requires skills, education/ training and experience in the following areas:

  • High School diploma or General Education Degree (GED)
  • One to three years computer related experience and/or training
  • Equivalent combination of education/experience may be considered
  • A+ and Net+ Certifications preferred
  • Member relation, telephone, problem solving and communication skills

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Don’t see the perfect position right now? We’re growing and adding new positions all the time.   Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra.  It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family!  Thanks for thinking of us for your career.

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Interested applicants are encouraged to download the Employment Application or stop by your nearest branch to pick up an application. This PDF is a fillable form, and can be completed and signed electronically. When complete, email to hrrecruiting@centra.org.

Employment Application (PDF)

Fillable form features may require the latest version of Adobe Acrobat Reader DC, download for free > get.adobe.com

If you’re unfamiliar with fillable forms, you can download, print and fill out the application manually, then email to hrrecruiting@centra.org or mail to: Human Resources, Centra Credit Union, PO Box 789, Columbus, IN 47202.

Centra is an Equal Opportunity Employer.