When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra employee, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!
Who We’re Looking For
You might be a good fit for our culture if you are:
- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate and accountable
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.
For Full-Time Employees
For Full-Time and Part-Time Employees
|Comprehensive Medical/Prescription (3 plans)||Paid Holidays (9 full & 2 half)|
|Comprehensive Dental||Paid Vacation|
|Vision||Paid Family & Community Time|
|Paid Personal Time||401-K (with company matching)|
|Employer Paid Life Insurance & ADD||Internal Promotions|
|Employer Paid Short & Long Term Disability||Recruiting Referral Bonus|
|Flex Spending||Compassion Care|
|Tuition Reimbursement||Paid Parental & Elder Care Time Off|
|Civic Service – Time Off|
|Professional Image Loans|
|Reward & Recognition Programs|
|Employee Assistance Program|
Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
Member Service Associate (Part-Time)
Member Service Associate (Full-Time)
Contact Center Service Agent I (Full-Time) – Columbus, IN or Jeffersonville, IN – This position is responsible for connecting with our members over the phone, on the internet, by fax or mail, and will use various computer programs and applications. This position will help answer questions and resolve concerns, as well as other service tasks, for instance opening accounts, closing accounts, conducting withdrawals and deposits. Service Agents will also educate members on products and services that may benefit them. The successful candidate for a Service Agent position must have a high school diploma or GED, and a strong commitment to exceptional service.
Contact Center Tech Support Agent – Columbus, IN or Jeffersonville, IN – This position is responsible for positive member experience delivery through service to sales performance that occurs primarily through interaction with members over the phone, online, by fax or mail using various desktop applications and best practices. Responsible for developing and delivering a higher level technical support specialty to assist members with resolving technical issues. Works as an IT liaison to maintain and inform on various system and ancillary updates across multi-channels. May make out bound calls to follow up with members. Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs. Performs account opening, closing, payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services. Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team. Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.
Branch Loan Officer – Columbus, IN – This position is responsible for positive member loan delivery experience through sales and service performance. Responsible for meeting and servicing the financial loan needs of all members through promoting and selling all types of Centra loan products and services based upon member needs. Proactively generate loan production through the solicitation, application taking, underwriting, and closing duties associated with all types of loan products. Cross sell other Centra products and services during loan interactions while delivering world class member service. Assist with tracking, administration, maintenance, and team training of all loan products and services as assigned by branch manager.
The successful candidate for a Branch Loan Officer must have:
- One to three years related experience and/or training; or equivalent combination of education and experience
- Credit scoring and loan underwriting knowledge
- NMLS Registration (or the ability to receive)
Branch Sales Manager / Loan Officer – Seymour, IN – This position is responsible for overseeing the efficient and effective management of a branch office. Responsible for branch management, which includes fulfillment of supervisory and staff development duties; ensuring positive member experience standards through sales and service delivery; delivering loan, savings and net income growth within budgetary requirements; and maintaining branch in a safe and sound manner in compliance with policy and procedure, and will perform all aspects of lending processes. The successful candidate for a Branch Sales Manager must have:
- Three or more years of previous financial and lending experience
- A successful history of mentoring and motivating teams
- A proven history of providing exceptional customer service and sales
- Excellent communication skills
- A business degree from an accredited college or university
- Equivalent combinations of education and experience will be considered
Indirect Loan Underwriter / Processor – Columbus, IN – This position approves loans within the written limits set for the credit granting authority of the position. Will be responsible for implementing a professional sales environment with auto dealerships and be a direct contact for indirect dealers. Will be responsible for maintaining compliance within the program. Responsible for approval/disapproval of loans generated via this program. The loan underwriter exercises discretion and independent judgment in their decision making. In addition, this position will review completed loan documents from dealers for funding. Ensure loan term, rate, conditions, security, lien and insurance documents are correct. Input loans into member accounts via the Velocity system and disburse proceeds and reserve monies to the dealer. Open accounts for new members generated through the Indirect Lending program.
The successful candidate must have:
- Three to five years related experience and/or training; or equivalent combination of education and experience
- Credit scoring and loan underwriting knowledge
- Strong organizational and communication skills
Accounting Specialist (Full-Time) – Columbus, IN – This position is responsible for balancing of various functions within the accounting department as dictated. Primary balancing responsibilities include daily balancing of Centra official checks and reconciling back to the general ledger, as well as funding the check clearing DDA account. Also, daily balancing and monitoring of the internal items DDA account utilized by branch staff for transactions. Daily GL balancing of prepaid and gift cards will be the responsibility of this individual. This position will process stop pays on official items per procedure and take care of stale items and preparation of escheatment lists. The Accounting Specialist will serve as the primary backup to ATM and Share Branch balancing on an ongoing basis. This individual will also provide overall support as required by Accounting and Finance management.
Director of Business Analytics – Columbus, IN – This NEW position is responsible for business performance reporting, data mining, validation, and predictive analysis, and turning these analytics into actionable insights and recommendation including presentation preparation and delivery. Their objective will be to leverage reporting and analytics to demonstrate opportunities in target categories; identify patterns and uncover risks and opportunities; and provide a foundation for continual improvement, increased effectiveness and market penetration. It will be critical for this position to transform complex and large volumes of data into visuals and build clear narratives that are meaningful and relatable to the organization. Provides direct supervision and strategic leadership for the Business Analytics Department. Develops strategy and execution plans to achieve business analytics goals and utilizes project management skills to direct the development and implementation of new capabilities. Utilizes superior technical skills, communication skills, analytics thought leadership, and subject matter expertise to support the functional business units of the credit union.
Assistant Vice President of the Contact Center – Columbus, IN – This position is responsible for the strategic planning and execution of a multi-channel Contact Center. Responsible for inbound and outbound call contacts for service and sales delivery. Responsible for other contact delivery channels including email and secure messaging. Core duties include management and leadership for the continuous improvement of the best in market member experience. Tactical emphasis on member service, sales, technical excellence, quality management, member satisfaction, workforce planning, recruiting, coaching and training.
Assistant Vice President of Facilities – Columbus, IN – This position is responsible for the strategic identification of opportunities to grow our brand footprint in new and existing markets. This position is responsible for optimizing branch and administrative office facility space and planning. Works closely with lines of business to develop strategic plans that align with Centra objectives. Stays attuned with financial institution modernization and facility upgrade techniques. Strategically plans facilities related projects and negotiates and renegotiates facilities related contracts, such as property leases, to the best interest of the credit union. Supervisors and mentors the facilities team which is responsible for the maintenance and upkeep of all Centra locations, Centra ATM’s, postal mail, and business supplies purchasing. Ensures the facilities team is compliant with all facilities related laws and ordinances and maintains all necessary building permits. Makes budget recommendations and is responsible to assure the department stays within set budget. Manages property leases.
Interested Applicants are encouraged to send their resume, including salary requirements, to HRRecruiting@Centra.org.
Centra is an Equal Opportunity Employer.