When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra Team Member, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!
Who We’re Looking For
You might be a good fit for our culture if you are:
- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate and accountable
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.
For Full-Time Team Members
For Full-Time and Part-Time Team Members
|Paid Personal Time||Paid Vacation|
|Comprehensive Medical/Dental/Vision||Paid Family & Community Time|
|Employer Paid Life, ADD & Short/Long Term Disability Insurance||Paid Parental & Elder Care Time Off|
|Tuition Reimbursement||Paid Holidays (9 full & 2 half)|
|401-K (with company matching)|
|Bonus programs, including Partners in Performance Program|
|Employee Assistance Program|
Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).
Member Service Associate (Part-Time) – Clarksville, Madison, Scottsburg and Shelbyville, IN
Member Service Associate (Full-Time)
Contact Center Service Agent (Full-Time) – Columbus, IN or Jeffersonville, IN – This position is responsible for connecting with our members over the phone, on the internet, by fax or mail, and will use various computer programs and applications. This position will help answer questions and resolve concerns, as well as other service tasks, for instance opening accounts, closing accounts, conducting withdrawals and deposits. Service Agents will also educate members on products and services that may benefit them. The successful candidate for a Service Agent position must have a high school diploma or GED, and a strong commitment to exceptional service.
Member Service Representative (Full-Time) – Sellersburg, IN – This position is responsible for being the primary contact with members for all service and sales needs. They will open and maintain all deposit, loan and electronic products and services. An MSR will also proactively generate loans through the identification, solicitation and application taking and closing duties with all types of consumer loan products. An MSR will be required to achieve assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals.
Human Resources Administrative Assistant (Part-Time) – Columbus, IN – This position is responsible for supporting the Human Resources Department by assisting in daily duties/responsibilities. Maintains a positive attitude and commitment to fostering Centra’s values and policies and a willingness to assist as needed. The duties will cover a wide range of clerical, administrative, and support functions while ensuring accuracy, consistency and confidentiality.
Mortgage Loan Processor – Columbus, IN – This position is responsible for greeting the membership and answering mortgage account inquiries, preparing all closing documents to be sent to the title company. The processor will also maintain closing report information; follow up on returned files, final title policies and recorded mortgages from the title companies. The processor is also responsible for preparing copies of loan documents to be sent to US Bank and completing all GL transfers related to each file.
The successful candidate for a MLP position must have:
- One or more years related experience and/or training
- Equivalent combinations of education and experience will be considered
- Mortgage lending knowledge
- NMLS Registration (or the ability to receive)
Mortgage Loan Originator – Southern Indiana Market – This is responsible for origination of residential mortgages in line with personal production goals assigned by management. Interviews and counsels prospective members regarding residential mortgage and consumer products. Takes mortgage applications and cross sells consumer products. Focused on relationship building and delivery a high level of customer service on a consistent basis, maintains an on-going relationship with local realtors, builders, Centra SEG groups and Centra communities at large. Attends real estate community meetings and participates in special promotional events to promote the credit union.
Systems Administrator / Analyst – Columbus, IN – This NEW position is responsible for implementation, administration and maintenance of multiple applications and systems in addition to providing a professional level of technical support to internal users, as well as supporting the Help-desk. Provides project management support for activities surrounding software applications and hardware projects including, but not limited to analysis, deployment, acquisition, installation, testing, and training. Ensures assigned projects are completed with quality and in a timely manner.
Systems Engineer – Columbus, IN – This NEW position oversees various activities surrounding information technology including, but not limited to systems analysis and design, software development, hardware and software acquisition, installation, testing, training, maintenance, and ongoing technical support. Provides expert technical skills and management on various information technology projects and initiatives. Provides consultation or expert advice to senior management. Investigates and resolves matters of significance on behalf of internal customers and members exercising discretion, tact, and independent judgment in decision-making. Assists the SVP of Information Technology with development and implementation of strategic and tactical technology solutions.
Treasury Management Officer– Columbus, IN – This NEW position will be responsible for the structure, enhancement, growth and maintenance of Centra’s commercial deposit portfolio and related treasury management services. The Treasury Management Officer must have a continuous improvement mindset to enhance member experience with regard to suite of business deposit products and services, ensuring completeness, competitiveness and profitability. Works closely with Centra’s Business Services team to fully bank all clients in existing portfolio, expanding existing deposit relationships, generating new deposit relationships, and to attract new clients to the credit union for business lending products. Work with branch staff to expand business deposit relationships originating in retail branches. Refer other Centra products and services. Provides consultation or expert advice to management. Investigates and resolves matters of significance on behalf of members exercising discretion and independent judgment in decision making. Handle service issues on behalf of Centra.
Director of Member Experience – Columbus, IN – This NEW position is responsible for developing strategies and action plans that drive a continuously improving member experience and engagement delivery aligned with Centra’s Vision and Mission. Create a persistent focus on the member experience, leading and motivating all team members to work together for optimal member experience delivery. Advocate and champion seamless member experience across channels, platforms, functions, lines of business and work-groups. Responsible for measurement, analysis, reporting, and execution of initiatives and action items to achieve this objective. Responsible for journey mapping and developing strategy recommendations concerning all member touchpoints and experiences, both external and internal. Lead and sponsor cross departmental initiatives impacting all aspects of the internal and external service and touchpoint experiences, including human and technological interactions, working collaboratively with Marketing and all other departments. Maintain efficiency and accuracy within the department and ensure laws and policies are adhered to while delivering high quality, timely execution.
Interested applicants are encouraged to download the Employment Application. This PDF is a fillable form, and can be completed and signed electronically. When complete, email to email@example.com.
Fillable form features may require the latest version of Adobe Acrobat Reader DC, download for free > get.adobe.com
If you’re unfamiliar with fillable forms, you can download, print and fill out the application manually, then email to firstname.lastname@example.org or mail to: Human Resources, Centra Credit Union, PO Box 789, Columbus, IN 47202.
Centra is an Equal Opportunity Employer.