Who We’re Looking For
You might be a good fit for our culture if you are:- Friendly and helpful
- Service oriented
- Comfortable in a fast-paced environment
- Positive, passionate, and accountable
Benefits
Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.Benefits for Full and Part-Time Team Members
- Paid Vacation
- Paid Personal Time
- Paid Family & Community Time
- Paid Parental & Elder Care Time Off
- Paid Holidays (9 full & 2 half)
- Paid Bereavement
- 401-K (with company matching)
- HSA Accounts
- Bonus programs, including Partners in Performance Program
- Employee Assistance Program
Additional Benefits for Full-Time Team Members
- Comprehensive Medical/Dental/Vision
- Employer Paid Life, ADD & Short/Long Term Disability Insurance
- Tuition Reimbursement
Available Positions
Member Service Associate (Full-Time) Columbus and Carmel, IN – This position is responsible for positive member experience delivery through service performance. Responsible for meeting and servicing the financial needs of all members through processing account and service transactions as well as promoting and selling Credit Union products and services based upon member needs.
- Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members.
- Meet or exceed key product/service/sales goals within branch to ensure profitable and sound business practices for the Credit Union.
- Perform routine member account transactions including but not limited to deposits, withdrawals, transfers, cash advances, loan payments, check cashing, sale of negotiable instruments, and cash exchanges.
- Perform administrative functions while assisting members such as check orders, plastic card applications, address changes, ACH or payroll deduction forms, dispute forms, stop payment requests, statement requests, check copy requests, etc.
- High school diploma or general education degree (GED); up to twelve months related experience and/or training; or equivalent combination of education and experience; cash handling experience.
- Sales and Service abilities
- Communications/Telephone
- Organization and time management
- Valid Driver’s License
Member Service Associate (Part-Time) Scottsburg Branch and Scottsburg Walmart Branch, IN – This position is responsible for positive member experience delivery through service performance. Responsible for meeting and servicing the financial needs of all members through processing account and service transactions as well as promoting and selling Credit Union products and services based upon member needs.
- Maintain a professional, courteous, and positive attitude with all people, including Credit Union staff and members.
- Meet or exceed key product/service/sales goals within branch to ensure profitable and sound business practices for the Credit Union.
- Perform routine member account transactions including but not limited to deposits, withdrawals, transfers, cash advances, loan payments, check cashing, sale of negotiable instruments, and cash exchanges.
- Perform administrative functions while assisting members such as check orders, plastic card applications, address changes, ACH or payroll deduction forms, dispute forms, stop payment requests, statement requests, check copy requests, etc.
- High school diploma or general education degree (GED); up to twelve months related experience and/or training; or equivalent combination of education and experience; cash handling experience.
- Sales and Service abilities
- Communications/Telephone
- Organization and time management
- Valid Driver’s License
Senior Member Service Associate (Full-Time) Columbus, IN – This position would operate a teller window on a daily basis as needed. However, this position expands those duties typically assigned to a Member Service Associate (Teller). This position would assume responsibility for vault balancing, branch cash orders and deliveries, and all MSA related record keeping. In addition, this position would coordinate MSA staffing schedules with the Branch Manager, regulate flow of traffic at teller windows, and participate in the opening and closing of the branch. This position would assist in supervising the MSA staff and those related activities. This position provides working leadership and guidance to Member Service Associates through assignment of work, schedules, coordination, providing technical guidance, checking results and review of assignment progress. This position will perform other duties as assigned.
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); Up to twelve months related experience and/or training; or equivalent combination of education and experience.
- Sales and Service abilities
- Training skills
- Cash handling
- Vault balancing
- Supervisory experience
- Interpersonal skills
- Communication skills
- Off-line, manual teller experience
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Member Service Representative (Fulltime) Shelbyville, IN – This position is responsible for positive member experience delivery through sales and service performance. Responsible for meeting and servicing the financial needs of all members through promoting and selling Credit Union products and services based upon member needs. Perform account opening, closing and maintenance functions for all types of deposit and loan products and services. This position will perform other duties including operation of a teller window if needed.
Primary responsibilities include, but are not limited to:
- Serving as primary contact with members for all service and sales requests and inquiries.
- Opening and maintenance of all deposit, loan, and electronic products and services.
- Proactively generate loan production through the identification, solicitation, application taking, and closing duties associated with all types of consumer loan products.
- Achieving assigned goals including new checking account production, consumer loan production, member sales and service delivery, and other product and service cross-sell and referrals
- Balancing cash drawers to receipt and disbursing transactions received each day.
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED); One to three years related experience and/or training; or equivalent combination of education and experience.
- Identify and uncover member financial needs
- Delivery World Class Sales and Service
- Communications internally and externally
- Organization and general self-development
- PC Skills
- Accounting and other Analytical Skills
- Cash Handling Skills
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Contact Center Service Agent (Full-Time) Columbus, IN – This position is primarily responsible for delivering a positive member experience through service to sales performance that occurs primarily via interaction with members through an interactive teller machine (ITM). The ITM is a video monitor and computer system connecting team members to our members who are utilizing the ITM at various Centra locations. This position is responsible for engaging members remotely and serving their financial needs through promoting Credit Union products and services.
Responsible for positive member experience delivery through service performance that occurs primarily through interaction with members over the phone using various desktop applications and best practices.
- Responsible for meeting and serving the financial needs of members through promoting products and services.
- Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.
- Practices issue resolution from basic to complex
- Performs account opening/closing, payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services.
- Other duties as assigned
The position requires skills, education/ training and experience in the following areas:
- High school diploma or general education degree (GED). Prior experience in a retail service environment or banking or related call center preferred.
- Must have interpersonal skills and superior communication with the ability to speak clearly and succinctly while conveying a positive tone.
- Must be able to handle high volume transactions in a fast-paced environment.
- Must be able to actively problem solve and have account analysis skill.
- Must be able to learn and use a variety of software applications such as Microsoft Office, Centra’s core processing system (DNA) with accurate keyboarding skills.
- Ability to multi-task by operating multiple monitors and software systems at the same time. Organization and time management skills
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Facilities Support Specialist (Full-Time) Columbus, IN – This position is responsible for maintenance and upkeep of all assigned Centra locations including commercial offices, branches and ATM’s. This would include scheduling, coordinating and overseeing all facilities maintenance and repairs. Conducts regular visits to branches and provides reports on general conditions of credit union owned and leased properties. Ensures compliance with all local, state and federal regulations regarding fire protection, exit doors and lights, fire extinguishers, furnaces, elevators and required permits.
The responsibilities of the position include, but are not limited to:
- Oversee contracted vendors responsible for facilities maintenance items including janitorial, lawn care, parking lot asphalting and repairs, striping and sealing, snow removal, tree and shrubbery maintenance, sprinkler systems, trash disposal, and recycling programs, maintenance of heating and air conditioning units, furnace, HVAC, generators, roof repairs, drive-up canopy repairs, exterior painting, exterior brick cleaning, carpet cleaning and repair, electrical repair, plumbing repair, office/furniture moving, and other facility needs.
- ATM cleanliness – develop schedule to power wash façade of each ATM bi-monthly and remove any debris from interior.
- Coordinate and schedule maintenance and repairs of ATMs when required.
- Assist Facilities Manager to manage facility requests from internal customers and coordinate vendors.
- Handle minor repairs for branches and corporate offices (e.g. hang whiteboards).
- Utilize MS Software including Excel and facilities software systems.
- Performs other duties as assigned.
The position requires skills, education/ training and experience in the following areas:
- An Associates degree with one to five years of hands on facilities maintenance experience such as: electrical, plumbing, HVAC, general building maintenance, grounds-keeping, and construction repairs.
- Organization Skills
- Deductive Reasoning Skills
- Communication Skills
- Planning Skills
- Time-Management Skills
- Personal Computer Skills
- Architectural Blueprint Reading Skills
- Project Management Skills
- Basic Construction Management Skills
- Ability to liaison and coordinate with contractors
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Director Team Member Experience Business Partnerships (Full-Time) Columbus, IN – This position is both a director and an individual contributor (Player/Coach). The position reports to the Senior Vice President of TME and works closely/collaboratively with SVP and TME team, as assigned, to accomplish TME goals/objectives/projects. Responsibilities are in summary, not all inclusive, and subject to change through Project Transform:
Team Member Experience Partnerships: Directly and through team of 3 TME Business Partners is responsible for TME relations with team members and managers, coaching and providing TME support on a wide range of TME topics (formerly HR). Ensure compliance with all related employment laws and Centra policies and values. Responsible for administration of morale, recognition, and engagement activities.
Team Member Recruitment & Selection: Directly and through TME Business Partners is responsible for managing the recruitment and selection process for most positions. This includes all facets of internal and external including: needs assessment, advertising, screening, interviews, collaboration with hiring manager to achieve all goals, due diligence, extending job offers, maintenance of applicant tracking system, and recruitment and hiring compliance within established procedure. Ensure strong recruitment practices to align with Centra’s culture, business needs, and TME goals.
Performance Management: Directly and through TME Business Partners responsible for facilitation and administration of Performance Management. Ensuring the timeliness, quality, compliance and consistency of performance management and alignment with Centra’s policies and values. This includes but is not limited to specific job descriptions, workplans, disciplinary action, performance improvement plans, and performance reviews.
TME Representation & Projects: In collaboration with SVP of TME and TME colleagues, supports TME related projects, events, continuous improvement endeavors, achievement of goals, and fostering of Centa’s core values, competencies and culture as directed by SVP of TME.
The position requires skills, education/ training and experience in the following areas:
- Bachelor’s Degree in Human Resource Management or related field and a minimum of five year’s as a human resource professional with experience: in business partnering, recruitment, performance development, and employment/HR compliance. Equivalent combinations of education and experience may be considered.
- Ability to communicate effectively with people both verbally and in writing (listens and understands problems and assist team members) at all levels as needed.
- Robust coaching/consultative and collaboration skills.
- Adept practitioner level knowledge and application of employment laws (FCRA, EEOC, DOL, NLRB, State Laws and Regs, etc.)
- Competency in various aspects of motivation and emotional intelligence.
- Problem solving, deductive reasoning & investigatory skills.
- Supervisory & leadership Skills.
- Administrative and organization skills, Ability to develop reports and analytical data, Time management.
- Experience with Ultipro Systems a plus.
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Don’t see the perfect position right now? We’re growing and adding new positions all the time. Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra. It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family! Thanks for thinking of us for your career. Click the button to apply now. EMPLOYMENT APPLICATION Centra Credit Union is an Equal Opportunity Employer.