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When you work for Centra, you aren’t just working for a great financial institution. You’re working for the benefit of all of our members. As a Centra Team Member, you have the opportunity to be part of an awesome team and to make a difference in somebody’s life!

Who We’re Looking For

You might be a good fit for our culture if you are:

  • Friendly and helpful
  • Service oriented
  • Comfortable in a fast-paced environment
  • Positive, passionate, and accountable

Benefits

Centra offers competitive compensation and benefits. When you work with us, you’ll enjoy a professional environment with a family-focused culture, commitment to work-life balance, and opportunities to develop.

Benefits for Full and Part-Time Team Members

  • Paid Vacation
  • Paid Family & Community Time
  • Paid Parental & Elder Care Time Off
  • Paid Holidays (9 full & 2 half)
  • Paid Bereavement
  • 401-K (with company matching)
  • HSA Accounts
  • Bonus programs, including Partners in Performance Program
  • Employee Assistance Program

Additional Benefits for Full-Time Team Members

  • Paid Personal Time
  • Comprehensive Medical/Dental/Vision
  • Employer Paid Life, ADD & Short/Long Term Disability Insurance
  • Tuition Reimbursement

Available Positions

Member Service Associate (Full-Time) – Columbus, Shelbyville, North Vernon, and Sellersburg, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).

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Member Service Associate (Part-Time) – Jeffersonville, IN – Individuals often begin their career with Centra as a Member Service Associate; this is because our Member Service positions comprise the majority of positions within the organization. The MSA is a member-facing position committed to providing exceptional service and product education/referrals to our members at each transaction or interaction. In the industry, similar positions are most often called Tellers. The successful candidate for a MSA position must have a high school diploma or GED, cash handling experience, and a strong commitment to exceptional member service (typically gained through customer service experience, which is preferred but not required).

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Assistant Branch Manager (Full-Time) – Clarksville Walmart and Scottsburg Walmart, IN – This position is responsible for managing, monitoring, and coaching, staff in consistently meeting and exceeding member service standards and corporate sales and goals.  Develop and administer the branch strategic plan including work plans for staff sales and service deliveries.  Provide coaching and counseling for all branch personnel to optimize staff sales and service deliveries.  Plan, assign, and direct work and scheduling of staff to ensure the efficient operation of the branch or department.  Foster and support positive working environment for all staff in conjunction with manager, management, and HR.  Other duties as required.

The position requires skills, education/ training and experience in the following areas:

  • One to three years related experience and/or training; or equivalent combination of education and experience.
  • Requires communication, interpersonal, member service, organization, sales, time management, leadership, planning, budgeting, managerial, training/development, loan judgment, and supervisor skills.

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Contact Center Service Agent I (Part-Time) – Columbus, IN – This position is responsible for positive member experience delivery through consecutive sales and service performance that occurs primarily through interaction with members over the phone, on the Internet, by fax or mail using various desktop applications and best practices.  Responsible for meeting and serving the financial needs of all members through promoting and selling Credit Union products and services based upon member needs.  Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.  Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs.  Performs account opening, closing, payment processing, mail payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services.  Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team.  Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.

The position requires skills, education/ training and experience in the following areas:

  • High school diploma or general education degree (GED); one to three years related experience (financial service experience preferred) and/or training; or equivalent combination of education and experience.
  • Accounting, organization, analytical and deductive reasoning skills
  • Excellent computer skills
  • Interpersonal skills and superior communication, particularly via phone, email and internet
  • Member service and sales skills
  • Tremendous time management

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Contact Center Administrative Agent (Part-Time) – Columbus, IN – This position is responsible for administrative processing and work flow of member requests. During peak times and as needed this position will seamlessly transition to providing first contact service resolution and service recovery for our members.  Responsible for positive member experience delivery through consecutive service performance that occurs primarily through interaction with members over the phone, on the Internet, by fax or mail using various desktop applications and best practices.  Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.  Practices issue resolution from basic to complex, employing active problem solving and account analysis to provide solutions based on member needs.  Performs account opening, closing, payment processing, mail payment processing, maintenance functions, and higher level technical troubleshooting for all types of products and services.  Practice empowered decision-making skills to best serve members and the rest of the Credit Union Team.  Assists employees and managers in responding to a variety of member needs by providing support to Credit Union branches.

The position requires skills, education/ training and experience in the following areas:

  • High school diploma or general education degree (GED); one to three years related experience (financial service experience preferred) and/or training; or equivalent combination of education and experience.
  • Accounting skills
  • Data entry skills
  • Analytical skills
  • Communication skills
  • Interpersonal skills
  • Organization skills
  • Sales skills
  • Time management skills

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Senior Business Systems Analyst (Full-Time) – Columbus, IN – This position oversees various activities surrounding Information Systems including but not limited to development, configuration, testing, implementation and ongoing support of the core processing, e-commerce, lending, accounting, document management, and other business applications. This includes working with the business units to review, train, implement and support business applications.  Provides expert technical skills on various business application projects and initiatives. Provides consultation or expert advice to business users and management. Assists the AVP of Information Systems with development and implementation of strategic and tactical business application solutions.

The responsibilities of the position include, but are not limited to:

  • Business Analysis – Collaborate with users to evaluate opportunities to implement or improve products, channels, service, and operations.  Gather and analyze business requirements, translate requirements into recommendations, and implement solutions to meet business objectives.
  • Maintain detailed working knowledge of various business processes and related system applications to provide technical and operational guidance to Centra business area staff and management.  Research vendor offerings that may benefit the business areas.
  • Support the development, configuration, testing, and implementation of business applications and the DNA core processing system. Provide application training as required.
  • Conduct research and make recommendations on software applications and core system enhancements and changes, in support of business operations.
  • Manage and ensure effectives of business information systems including, loan origination systems, accounts payable systems, collections systems, and operational systems.
  • Work with users and/or vendors to troubleshoot and resolve issues with applications.  Complete work requests to support users in the application environment.  Provide assistance with Disaster Recovery & Business Continuity planning.
  • Coordinate and/or perform project work within and across business units, ensure deadlines are met and desired results are achieved per Centra policy and best practice.
  • Collaborate with lines of business to evaluate opportunities to implement or improve systems and applications.

The position requires skills, education/ training and experience in the following areas:

  • Associates degree; Three to five years computer related experience and/or training; or equivalent combination of education and experience
  • Microsoft Office: Excel, Word, Access, PowerPoint
  • Application Management experience
  • 5 + years Information Systems experience (Financial systems experience preferred)
  • Fiserv DNA core system experience preferred
  • Loan Origination/Servicing systems experience
  • Accounts Payable systems experience
  • Disaster Recovery experience

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Assistant Vice President of Loss Mitigation (Full-Time) – Columbus, IN – This position is responsible for leadership and business performance including overall strategy and execution of the Account Recovery and Fraud departments and the ongoing supervision of the Fraud Department. The AVP of Loss Mitigation is responsible for enterprise wide loss mitigation.  Analyzes and identifies potential loss issues and trends. Recommends strategies and actions to address negative trends and isolation of impacting factors and/or risk factors that have been identified. Develops, implements, and evaluates mitigation methods to reduce the risk of losses from various causes including but not limited to from abusive and/or fraudulent account activity.  Responsible for developing regular updates, presentations, facilitating discussion, reviews and training for various departments, team members, and senior management as needed to ensure awareness and high performance related to matters of fraud and loss mitigation. Provide polished and concise data reports and clear data visualizations for management including informing them of historical trends, risks, forecasts, opportunities and recommendations for navigating the competitive landscape. Responsible for tactical fraud and loss mitigation analysis of systems, such as DNA, Temenos, and Verafin, etc., to identify patterns, habits and trends of fraud to prevent or minimize losses.  Supervises the day to day activities of the fraud department. Sets the strategic direction and procedures on investigating of claims of fraud against the member or credit union as well as ensuring accurate and appropriate response and evidence provided to law enforcement agencies and members. Effectively prioritizes the team’s workload and ensures the team is keeping projects on time and budget, reporting progress, managing expectations and risk.

The position requires skills, education/ training and experience in the following areas:

  • Bachelor’s degree (B.A.) from four-year College or university in business or law
  • Five to eight years’ experience directly related to fraud, risk, or loss mitigation
  • Retail Banking experience preferred
  • Strong service orientation
  • Strong knowledge and understanding of legal and regulatory compliance related to loss, fraud, collections and bankruptcy
  • Ability to independently identify meaningful signals within data and pursue their explanation without the prompting of stakeholders
  • Deductive reasoning, Organization, Supervisory, and Presentation skills
  • Strong oral and written communication skills
  • Understanding and application of Lean Six Sigma principles preferred
  • Training and/or equivalent combination of education and experience.

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Project Manager (Full-Time) – Columbus, IN – This position is responsible for the implementation of all significant corporate projects across Centra’s lines of business from inception to completion.  This position will act as a liaison working closely with senior management and the lines of business to ensure the collaboration and overall success execution of projects.  Throughout the project and implementation this position is responsible for resource utilization, budget, ensuring project remains on schedule, appropriate communication and reports to all stakeholders, and the execution of project work plans.  This position performs periodic analysis of completed projects to mend new or unanticipated issues and continuously improve systems.  Performs workflow analysis to improve productivity and to alleviate bottlenecks, and is responsible for multitasking multiple projects.

The responsibilities of the position include, but are not limited to:

  • Projects may be assigned to this position as a specific predetermined initiative to meet business plan or other objectives or this position may be assigned to conduct a needs analysis to determine and provide recommendations if a particular project or course of action is needed.
  • Responsible for developing project strategy, scope, objectives, requirements, resource allocation, deadlines, and deliverables.  Responsible for presenting proposal to senior management or stakeholders, revising plans as needed to reach buy in and approval for project.
  • Manages all aspects of approved projects from inception through post project implementation review.   This includes but is not limited to vendor selection process, vendor due diligence, negotiating contracts, developing and maintaining project plans, forecasting schedules, ensuring receipt of permits and licenses as needed, ensuring project completion within schedule and budget, ensuring quality work by vendors and those working on the project, implementation, ensuring project deliverables are met and seeing the project through the closing stages.
  • Facilitates elimination of project obstacles.  Manages and implements project changes/interventions to achieve completion.  Acts as a liaison to expedite projects or problem resolution.
  • Collaborates and provides regular updates to stakeholders/impacted lines of business to ensure cross functional support for project.
  • Manages the project team to accomplish the project goals.
  • Ensures projects are executed in compliance with company policies and regulatory requirements.
  • Ensure the impacted line of business or stakeholders have received thorough training on new system, process, etc. if relevant to the project.
  • Conduct project post implementation review.
  • Performs system and workflow analysis to improve productivity and to alleviate bottlenecks.

This position requires skills, education/training and experience in the following areas:

  • Bachelor’s degree from four-year college or university
  • Five to seven years related experience and/or training
  • Project Management Certification and/or Six Sigma Certification, preferred
  • Equivalent combination of education and experience may be considered
  • Valid Driver’s License required

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Don’t see the perfect position right now? We’re growing and adding new positions all the time.   Send us your resume and we will review to see if you’re the right fit for a new position/role with Centra.  It’s an exciting time of growth for Centra and we don’t want to miss discovering you and the professional skills you would bring to the Centra family!  Thanks for thinking of us for your career.

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Interested applicants are encouraged to download the Employment Application or stop by your nearest branch to pick up an application. This PDF is a fillable form, and can be completed and signed electronically. When complete, email to hrrecruiting@centra.org.

Employment Application (PDF)

Fillable form features may require the latest version of Adobe Acrobat Reader DC, download for free > get.adobe.com

If you’re unfamiliar with fillable forms, you can download, print and fill out the application manually, then email to hrrecruiting@centra.org or mail to: Human Resources, Centra Credit Union, PO Box 789, Columbus, IN 47202.

Centra is an Equal Opportunity Employer.