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‘Tis the Season – For an Increase in Fraud

The most wonderful time of the year is also when we see an increase in fraud attempts. The first step to avoiding fraud is to verify the identity from whatever source is requesting your information. This could be phone calls, texts messages, emails, and others. If you ever question it, don’t hesitate to contact us to be sure!

We have plenty of helpful tips to make sure you’re prepared!

Verify identity before providing personal information!

Protecting your personal information is an ongoing process and requires consistent action. You should always be aware of who has your personal information. Only share this information when you can verify the identity and validity of the person requesting it. There is no such thing as asking too many questions when you need to verify that a phone call, text, or email is not fraudulent.  

  • If you don’t recognize the phone number or email address, then you should be suspicious of the message from the start. Don’t click on any links or respond. 

You can read more on this blog post, “Be Cautious With Your Personal Information”.

Fraud Alerts are ONLY texted from the number 37268. (Protip: add to your contacts as Centra Fraud Alert)

If suspicious activity is detected on your Centra debit card, and we have your mobile number on file, we will send you a real-time text message like this.

FreeMSG Centra Credit Union Fraud Center 8772538964 $125.46 on card 1234 at Macy’s. If valid reply YES, fraud No, To Opt Out, STOP.

If this is your transaction, reply YES. You’ll receive the following message and the transaction will go through.

FreeMSG Centra Credit Union Fraud Center 8772538964 Thank you for confirming this activity. You may continue to use your card. To Opt Out, STOP.

 

If you receive any other messages that are not from this number or not in this format please contact us to report a possible phishing scam. 

If you have not received these text message updates you can find out more here. You have either not had any suspicious fraudulent transactions or you need to update your contact information to receive the messages. 

Helpful Blog Posts With More Prevention and Protection Tips

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