Sometimes, fees do apply. You don’t want to hear that, and we’re listening. That is why we review service charges regularly to keep them as low as possible. We recently reviewed and updated these charges but you won’t see any increases. We mainly simplified the Service Charge Schedule to make it more understandable and transparent by combining non-sufficient funds charges with uncollected funds charges and modifying the account research charges. For example, we used to charge per minute for account research or assistance, but now we provide the first 30 minutes for free. To see what else we updated, you can check out the new schedule here.
Unlike banks, our service fees and charges are not filling shareholders pockets. These charges allow us to cover our costs, and when there is a profit, we give back to our communities with college scholarships and support to local organizations. Credit Unions look to their own communities first when it comes to giving back; however, a larger financial institution may spread their generosity over a bigger regional or national area. This, among many other things, is possible because we are a not-for-profit credit union, and our Members are our shareholders. To learn more about The Credit Union Difference, check out this page.