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Interactive Teller Machines (ITMs)

A new face-to-face experience at a drive-thru near you.

ITM HOURS

Monday – Friday: 8:00AM – 7:00PM  Saturday: 8:30AM – 3:30PM

Touch the Screen

Simply drive up, touch the screen and you’ll be connected by live video to a friendly Centra service agent.

Scan Your ID

Have your ID ready and endorse checks before visiting. ITMs dispense cash, coins, and receipts, but sadly, not pens or suckers.

Drive away happy

The same face-to-face service you expect inside, but out there, in your car.

Locations

ITMs are available in the following cities.

New Albany
Seymour
Jeffersonville
Columbus
Madison
Walesboro

ITM Frequently Asked Questions

“ITM” or Interactive Teller Machines, are ATM’s with a live video functionality. They give you the option to have a face-to-face transaction with a Centra Credit Union Service Agent. Our Interactive Service Agents are located at our Contact Center in Columbus, IN.

It is like talking on a webcam or Facetiming a friend. You can make eye contact and communicate live with a real person rather than through a speaker in the drive-thru or over the phone.

Our ITM’s provide options for additional privacy. They all have a chat feature available- like text messaging- or you can use headphones or pick up the phone attached to the machine.

  • Make deposits
  • Make withdrawals
  • Cash checks
  • Transfer money
  • Make loan and credit card payments
  • Receive balance information
  • Contact Information Changes

Your transactions will remain largely the same as they are now. Your Interactive Service Agent will help walk you through the process. Just drive up and press the button on screen to get started. You’ll need to make sure you endorse your checks ahead of time, or have a pen handy when visiting an ITM.

Certain transactions will require ID by either a Driver’s License, State Issued ID, or debit/credit card. You will be asked to scan the card for proper identification.

Yes, they are. Just like in branch, over the phone, in drive-thru, or ATM transactions we require identification and for security purposes all transactions are recorded.