We are experiencing a high volume of calls at our Contact Center, resulting in wait times that are longer than normal. We apologize for any inconvenience. Click here if you're experiencing difficulty logging into online or mobile banking.


No Internet access? No problem! You can still manage your money 24/7 using bank-by-phone services.

You can use your phone to:

  • Check account balances
  • Transfer funds
  • Make loan payments
  • And more

No matter what you need, we’re just a phone call away. Click here to download the CentraPhone Menu.

Get Started

To bank by phone, you’ll need the Personal Identification Number (PIN) that was given to you when you opened your account. Please note: this is not the same PIN you use for your ATM or debit card.

Then call in to one of these two numbers, depending on where you are:

  • Columbus: 812.378.0012
  • Everywhere else: 800.458.4771

Forgot your PIN? No problem. For PIN assistance or other questions, contact us or visit your local Centra branch.