Updating your Mobile App

If you’re experiencing issues logging into your Centra Mobile Banking App, please check your app store for updates. If an update is not yet available, you will need to delete your old app and download the new app from the App Store or Google Play.

New online banking preview

Watch the video to learn more about the new Online Banking or click here to see the new menu tree options.

notice to quicken users

To get your Centra account information into Quicken, you will need to choose WebConnect from the My Accounts menu, select the account and dates for the information you need and click Download to Quicken. Direct connection between your Centra accounts and Quicken will be available in early 2018.

We hope to answer any question you have

We believe you deserve the best experience when banking at Centra. These changes will bring a more modern, user-friendly design to online & mobile banking, and make the experience seamless across devices. PLUS – you’ll be able to create customized category-based budgets and track spending habits using the brand new Personal Money Manager.

Yes, you will continue to login with your Member ID number and your password on our website. During the login process you will need to choose a new security image and security questions. Your mobile device may prompt you to update the Centra Credit Union app, but if you have automatic updates and notifications turned off, you may need to manually check for updates in your device’s app store.

Yes, in a good way! You will no longer need two apps to manage your accounts and credit cards. The upgrade pulls both apps together in one place! We hope this makes it a little easier to manage your finances with Centra.

BillPayer and Popmoney will not change, so all your recurring payments and transfers will remain in place.  Note: If you have access to view multiple accounts, in order to use BillPayer, make sure you are signed into the account where you originally signed up for BillPayer.  If you have Account Alerts set up as text messages, you will need to login and confirm your mobile phone number to continue receiving text alerts.

We’re glad you want to give our new features a try! To sign up, give us a quick call at 800-232-3642 and we’ll walk you through the process. You can also fill out this form to send us an email, or click Make an Appointment at the top of this page to meet with us when it’s convenient for you.

With online and mobile banking, you can check your balance, transfer money between accounts, text or email money to a friend, pay bills and set up automatic payments, view statements, set up account alerts, and deposit checks remotely. You’re going to love it!

Centra wants to make your banking experience as EASY and SIMPLE as possible. Over the next several months we’re going to continue working on technology upgrades that will make your branch, ATM, online, and mobile banking experiences even better. Another upgrade will be rolled out in early 2018 that we think you’re going to love. Look for more information later this year.

Still have questions?