Super Jack

Super hero Jack is working on a top secret project.

He’s upgrading Centra’s Online and Mobile Banking to ensure all Centra members are experiencing sensational convenience, fantastic time savings, and incredibly easy account management. Our super hero’s banking upgrades will affect all Centra members who use online and mobile banking.

We hope to answer any question you have

We believe you deserve the best experience when banking at Centra. These changes will bring a more modern, user-friendly design to online & mobile banking, and make the experience seamless across devices. PLUS – you’ll be able to create customized category-based budgets and track spending habits using the brand new Personal Money Manager.

Yes, you will continue to login with your Member ID number and your password on our website. During the login process you will need to choose a new security image and security questions. Your mobile device may prompt you to update the Centra Credit Union app, but if you have automatic updates and notifications turned off, you may need to manually check for updates in your device’s app store.

Yes, in a good way! You will no longer need two apps to manage your accounts and credit cards. The upgrade pulls both apps together in one place! We hope this makes it a little easier to manage your finances with Centra.

BillPayer and Popmoney will not change, so all your recurring payments and transfers will remain in place. If you have Account Alerts (eLerts) set up as text messages, you will need to login and confirm your mobile phone number to continue receiving text alerts.

We encourage you to give our new Personal Money Manager a try, we think you’ll like being able to manage all your finances in one place.

If you choose to use Quicken or another program, you’ll need to reconnect them to your Centra Online Banking Account. If you have issues getting Quicken to work, please reference these troubleshooting guides or give us a call at 800-232-3642.

We’re glad you want to give our new features a try! To sign up, give us a quick call at 800-232-3642 and we’ll walk you through the process. You can also fill out this form to send us an email, or click Make an Appointment at the top of this page to meet with us when it’s convenient for you.

With online and mobile banking, you can check your balance, transfer money between accounts, text or email money to a friend, pay bills and set up automatic payments, view statements, set up account alerts, and deposit checks remotely. You’re going to love it!

Centra wants to make your banking experience as EASY and SIMPLE as possible. Over the next several months we’re going to continue working on technology upgrades that will make your branch, ATM, online, and mobile banking experiences even better. Another upgrade will be rolled out in early 2018 that we think you’re going to love. Look for more information later this year.