Centra Blog

Increasing your Financial IQ

Have a question for us? Ask Sam, your virtual guide!

Use chat for questions

Our virtual guide Sam gives you the information you’re looking for within seconds. Just visit Centra.org and look for the green chat bubble in the lower right-hand corner. Type in your question, and Sam will find an answer for you!

Wondering how to activate your debit card? Need to know how to sign up for eStatements? Have questions about mobile deposit? Let Sam be your guide! With Sam, you can get answers any time of the day.

Sam is eager to help answer your questions! But there are a few things to keep in mind:

  1. Ask questions. Phrase your request as a question using words like ‘what’ or ‘how.’
  2. Keep it simple. Sam works best with one question at a time.
  3. Avoid slang or ‘text’ language. For example, spell out words such as ‘are’ or ‘you’ instead of using the letters.

As always, your security is a priority for us. Please don’t provide any account numbers or personal information when asking your question. If you have a question specific to your account, please give us a call or visit one of our locations.

If there’s ever a question Sam can’t answer, you can always choose to chat with a live agent during business hours or send us an email! If you aren’t prompted for one of these options, just type “live agent.”

Chat with a live agent, now in digital banking!

You read that right! With our new digital banking, you can now chat with a live agent during business hours right from your mobile or desktop device! If you’re using a mobile device, just click the “More” option in the bottom righthand corner, then click “Support.” If you’re using a desktop device, click the “Chat with us” option in the top righthand corner. From there, you can chat with Sam or click “Can I live chat with someone?” to email us or chat with a Team Member.