Having access to your money is essential and keeping your contact information up-to-date helps make that possible. Here are a few reasons why you should check your contact information at Centra!
Is your phone number up-to-date?
If not, you’re missing out on fraud alerts and the convenience of Online and Mobile Banking! Your security is the top priority. If a debit card purchase looks suspicious, we can text you to check in! Two-step verification for Online and Mobile Banking also keeps your account safe and secure.
Is your email address up-to-date?
Stay in-the-know about Centra’s holiday closings, community events and donations, and more! Plus, if you have Cashback Checking, we’ll let you know when your eStatement is ready and show you how much you earned.
Is your mailing address up-to-date?
Certain account notices are sent by mail, so make sure it doesn’t fall into the wrong hands!
Updating your information is quick and easy!
If you do use Online and Mobile Banking, simply log in, expand the ‘My Profile’ menu, and choose ‘Update Profile.’ From here, you can update your:
- User ID
- Mailing Address
- Email Address
- Phone Number
If you don’t use Online or Mobile Banking or are locked out, give us a call at 800-232-3642 or stop by your nearest Centra location. Please note that you won’t be able to change this information for another Member, even those with whom you share an account. Remind them to update their contact information as well!
If you are having issues updating your contact information, please email us at firstname.lastname@example.org and a Contact Center representative will be happy to help.